Gracie Nugent

Handled both incoming and outgoing calls to dual-eligible members.

Assessed membership eligibility to facilitate completion of Medicaid applications.

Acted as a subject matter expert and mentor for dual eligible outreach department with Humana.

Joined engagement task force and help desk in dual eligible outreach department.

I collaborated on the voicemail project in the dual-eligible outreach department.

• Hand pour/ hand make Candles, Wax Melts, and Fragrances.
• Plan Events, and schedule.
• Promoted business via social media to generate leads and maximize brand identity.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Devised processes to boost long-term business success and increase profit levels.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained payroll information by calculating, collecting, and entering data.
• Processed new hire paperwork and documents.

• Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Boxed, labeled and transported items to support assembly operations.
• Assisted quality assurance by inspecting items and removing defective parts.

• Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
• Mopped and vacuumed floors to remove residue and restore finished appearance.
• Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
• Visually inspected area for overlooked aspects.
• Met established regulatory and organizational guidelines mandating cleanliness.
• Used time management and efficient cleaning methods to meet deadlines.
• Worked alongside other cleaners to complete jobs in corporate office buildings.
• Worked on cleaning team to service hotels, offices and other commercial buildings.

• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Listened attentively to customer complaints or requests and resolved issues without need to escalate.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Reduced customer wait times by quickly operating customer window and sales register.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Cooked and prepared foods and monitored food production according to quality and sanitation standards.
• Cleaned counter surfaces, dining areas and food preparation areas Timeframe for maximum health, safety and customer satisfaction.