Graciee Johnson
Hickory,KY
Summary
I'm diligent with a solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. I have demonstrated proficiency in communication and problem-solving skills. Very experienced with handling customer interactions and resolving issues promptly. I utilize communication and empathy to build strong customer relationships and track record of maintaining high customer satisfaction and fostering loyalty. I take pride in being an organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Dungarvin
04.2024 - Current
- Monitored progress and documented patient health status changes to keep the care team updated.
- Increased client engagement in community activities by identifying meaningful opportunities for participation.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Maintained a clean, safe, and well-organized patient environment.
- Assisted disabled clients to support their independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Advocated on behalf of clients within the broader community, promoting awareness of their rights, needs, and abilities to facilitate inclusion efforts.
- Promoted independence for individuals with intellectual disabilities through skill-building activities and goal-setting processes.
- Kept a close eye on the behavior and emotional responses of clients to address concerns and protect each person from harm.
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Managed multiple clients as a live-in staff while maintaining an upbeat attitude and keeping the environment clean and enjoyable for clients.
Caregiver
Black Pearl Home Care
03.2023 - 04.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Customer Service Representative
Solera
01.2020 - 03.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing, and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, and handle time, and productivity.
- Managed approximately 150+ incoming calls, emails and faxes per day from customers.
Education
Associate of Arts - Psychology
West Kentucky Community And Technical College
Paducah, KY12-2025
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Behavioral management
- Housekeeping tasks
- Relationship building
- Appointment scheduling
- Customer service
- Attention to detail
- Problem-solving skills
Timeline
Direct Support Professional
Dungarvin
04.2024 - Current
Caregiver
Black Pearl Home Care
03.2023 - 04.2024
Customer Service Representative
Solera
01.2020 - 03.2022
Associate of Arts - Psychology
West Kentucky Community And Technical College
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