Grayson Dunham
Louisville
Summary
Guest services professional skilled in delivering exceptional experiences. Strong focus on team collaboration and adaptability with changing guest needs. Proven ability to manage guest interactions, resolve issues efficiently, and ensure satisfaction. Expertise in communication, problem-solving, and maintaining high standards in service delivery.
Overview
6
6
years of professional experience
Work History
Guest Service Captain
Towne Park
Louisville, KY
03.2023 - Current
- Coordinated guest arrival and departure processes to enhance overall service efficiency.
- Trained and mentored new team members on customer service protocols and standards.
- Resolved guest inquiries and complaints promptly, ensuring high satisfaction levels.
- Managed daily schedules for front desk staff to optimize coverage during peak hours.
- Delivered exceptional guest service by greeting and assisting guests upon arrival.
- Assisted guests with luggage and provided directions to enhance overall customer experience.
- Managed vehicle parking and retrieval operations to ensure efficient guest service.
Host
Buffalo Wing Factory
Chantilly, VA
11.2021 - 08.2022
- Welcomed guests, ensuring positive first impressions through friendly and efficient service.
- Managed seating arrangements, optimizing flow during peak hours to enhance customer experience.
- Collaborated with kitchen staff to expedite food orders, maintaining communication for accuracy.
- Trained new hosts in operational procedures and customer service best practices for consistency.
Shift Leader
Rita's Italian Ice
Chantilly, VA
10.2020 - 11.2021
- Oversaw daily operations, ensuring efficient service and product quality.
- Trained and mentored staff in customer service and operational procedures.
- Managed inventory levels, optimizing stock usage and reducing waste.
- Implemented workflow improvements, enhancing team productivity and service speed.
Education
High School Diploma -
Chantilly High School
Chantilly, VA06-2022
Skills
- Exceptional communication
- Team management
- Delegation and supervision
- Health and safety compliance
- Complaint handling
- Language proficiency
- Customer service
Timeline
Guest Service Captain
Towne Park
03.2023 - Current
Host
Buffalo Wing Factory
11.2021 - 08.2022
Shift Leader
Rita's Italian Ice
10.2020 - 11.2021
High School Diploma -
Chantilly High School