Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

GREGORY SHIM

Cayman

Summary

Dynamic customer service professional with a proven track record. Excelling in order processing and complaint resolution. Skilled in data entry and inventory management, I enhance customer satisfaction through effective communication and teamwork. Recognized for implementing process improvements that streamline operations and boost efficiency in fast-paced environments.

Overview

2023
2023
years of professional experience

Work History

Customer Service Representative

Perry Christopher Moore Ebanks T/A EasyShop USA
04.2024 - 2025
  • Assisting customers with inquiries and providing accurate information regarding products and services.
  • Managing customer complaints effectively, ensuring timely resolutions to enhance satisfaction.
  • Processessing orders and returns efficiently, maintaining a smooth workflow in the service department.
  • Collaborating with team members to improve service delivery and foster a positive environment.

Warehouse Clerk

Cayman Island Customs Agency
06.2022 - 11.2022
  • Operated forklifts and pallet jacks to efficiently transport goods throughout warehouse.
  • Conducted inventory checks to maintain accurate stock levels and reduce discrepancies.
  • Assisted in receiving shipments, verifying materials against purchase orders for accuracy.
  • Organized storage areas to optimize space utilization and ensure easy access to products.

Warehouse Supervisor

HYDES and Sons LTD
2014 - 2021
  • Supervised daily warehouse operations, ensuring adherence to safety protocols and efficient workflow.
  • Coordinated inventory management, performing regular audits to maintain stock accuracy and prevent discrepancies.
  • Trained new staff on operational procedures, enhancing team performance and promoting a culture of safety.
  • Implemented process improvements, streamlining order fulfillment and reducing processing time.

Tire Shop Assistant

Larry's Tires & Batteries
2007 - 2014
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Managed inventory levels, ensuring merchandise availability and organization on sales floor.
  • Trained and mentored new staff on store procedures and customer service standards.
  • Developed visual merchandising displays to attract customers and promote seasonal promotions.

Education

No Degree - Graduate Diploma -Sound Recording

Harris Institute of Recording Arts & Science
Toronto Canada
01-1990

OSSGD -

Francis Lieberman H.S.
Toronto, Canada
01-1984

Skills

  • Customer service
  • Data entry
  • Order processing
  • Product sales
  • Spreadsheets
  • Shipping and logistics
  • Delivery scheduling
  • Warehousing functions
  • Payment processing
  • Product knowledge

Additional Information

References:


Dariq Brandon, CICA Warehouse Manager

1-(345) 526-6876

Denny Hydes, Hydes and Sons Ltd, screening Department Manager

1 (345) 929-8215

Timeline

Customer Service Representative

Perry Christopher Moore Ebanks T/A EasyShop USA
04.2024 - 2025

Warehouse Clerk

Cayman Island Customs Agency
06.2022 - 11.2022

Warehouse Supervisor

HYDES and Sons LTD
2014 - 2021

Tire Shop Assistant

Larry's Tires & Batteries
2007 - 2014

No Degree - Graduate Diploma -Sound Recording

Harris Institute of Recording Arts & Science

OSSGD -

Francis Lieberman H.S.

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