GREGORY SHIM
Cayman
Summary
Dynamic customer service professional with a proven track record. Excelling in order processing and complaint resolution. Skilled in data entry and inventory management, I enhance customer satisfaction through effective communication and teamwork. Recognized for implementing process improvements that streamline operations and boost efficiency in fast-paced environments.
Overview
2023
2023
years of professional experience
Work History
Customer Service Representative
Perry Christopher Moore Ebanks T/A EasyShop USA
04.2024 - 2025
- Assisting customers with inquiries and providing accurate information regarding products and services.
- Managing customer complaints effectively, ensuring timely resolutions to enhance satisfaction.
- Processessing orders and returns efficiently, maintaining a smooth workflow in the service department.
- Collaborating with team members to improve service delivery and foster a positive environment.
Warehouse Clerk
Cayman Island Customs Agency
06.2022 - 11.2022
- Operated forklifts and pallet jacks to efficiently transport goods throughout warehouse.
- Conducted inventory checks to maintain accurate stock levels and reduce discrepancies.
- Assisted in receiving shipments, verifying materials against purchase orders for accuracy.
- Organized storage areas to optimize space utilization and ensure easy access to products.
Warehouse Supervisor
HYDES and Sons LTD
2014 - 2021
- Supervised daily warehouse operations, ensuring adherence to safety protocols and efficient workflow.
- Coordinated inventory management, performing regular audits to maintain stock accuracy and prevent discrepancies.
- Trained new staff on operational procedures, enhancing team performance and promoting a culture of safety.
- Implemented process improvements, streamlining order fulfillment and reducing processing time.
Tire Shop Assistant
Larry's Tires & Batteries
2007 - 2014
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring merchandise availability and organization on sales floor.
- Trained and mentored new staff on store procedures and customer service standards.
- Developed visual merchandising displays to attract customers and promote seasonal promotions.
Education
No Degree - Graduate Diploma -Sound Recording
Harris Institute of Recording Arts & Science
Toronto Canada01-1990
OSSGD -
Francis Lieberman H.S.
Toronto, Canada01-1984
Skills
- Customer service
- Data entry
- Order processing
- Product sales
- Spreadsheets
- Shipping and logistics
- Delivery scheduling
- Warehousing functions
- Payment processing
- Product knowledge
Additional Information
References:
Dariq Brandon, CICA Warehouse Manager
1-(345) 526-6876
Denny Hydes, Hydes and Sons Ltd, screening Department Manager
1 (345) 929-8215
Timeline
Customer Service Representative
Perry Christopher Moore Ebanks T/A EasyShop USA
04.2024 - 2025
Warehouse Clerk
Cayman Island Customs Agency
06.2022 - 11.2022
Warehouse Supervisor
HYDES and Sons LTD
2014 - 2021
Tire Shop Assistant
Larry's Tires & Batteries
2007 - 2014
No Degree - Graduate Diploma -Sound Recording
Harris Institute of Recording Arts & Science
OSSGD -
Francis Lieberman H.S.