QuickBooks Pro 2020
Greicy Artiles
Associate Of Business Administration
George Town
Summary
I am Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Multipurpose Associate position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Multipurpose Associate
General Automotive Services/General Auto Parts
06.2020 - Current
- Manage large amounts of incoming phone calls, email, and text message.
- Generate sales leads and products maintenance parts suspension parts.
- Identify and assess customers’ needs to achieve and concerns.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies.
- Performing Accounting on QuickBooks online.
- Management payroll for employees, health insurance and pension plan.
- Management the front desk, received customer in timely manner.
- Administrate the Repairs order and handle each technician for each job based of their skill and level of experience.
- Prepared invoice, estimate and handle to the customer in timely manner.
- Manage inventory and restocking shelf when necessaries.
- Prepared scheduled for two weeks in advance, and remined customer regarding their appointments.
- Open and closed the Garage and performing office clean.
- Follow up with special orders parts with suppliers and prepared customs border control paperwork for clearance on parts.
- Create invoice or estimate and closed out once Job is completed.
- Contact by telephone call, WhatsApp message or email once customer vehicle is ready collection in timely manner.
- Advise on the customer for our best promotions on our services and products.
- Performing end of the day by QuickBooks online and provide to management our sales targe for eat day.
- Running merchants’ machine and provide report on management.
- Prepared documents as Work permit on each new employee is join to our team.
- Prepared Vacation form for each employee based on the calendar and provide to management for approval.
- Follow up with technician on each job is assigned for the job to be finish in timely manner or promise time to the customer.
- Received special order parts and contact customer once parts are ready for collection.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Perform Bank deposit as per management instructs if is necessaries.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Greeted customers and offered assistance for increased customer satisfaction.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
Store Clerk – Front End/Drive-Thru Cashier
Hurley Supermarket
10.2019 - 06.2020
- Coordinated with management to execute storewide sales events, ensuring a smooth process and successful outcomes.
- Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Managed returns and exchanges efficiently, resolving customer issues promptly while adhering to store policies.
- Receive customers and assist them with the selection of merchandise.
- Greet, interact, and monitor customers to assist the store in loss prevention.
- Display and organize products in a store for the customers to locate easily.
- Help customers in billing and payment processes at the stores counter.
- Communicate information about product availability, nutritional information, and ingredients.
- Maintain the outlook of the store through dusting, cleaning, and restocking merchandise on the shelves.
- Handle record keeping and re-ordering systems.
- Help with preparation for displays, trade shows and windows.
- Perform cashier duties.
- Preforming report by end of the day and provide sales target to management.
- Ensure our work area is clean and very presentable for customs.
- Ensure be flexible and work extra hourly if is necessaries.
- Help with store shelf and made a list for items need to restock.
- performing Online order and selected products as per customer request based on their order.
Administrative Services/Customer Financial Services Representative
InterCay Labour Agency
04.2018 - 10.2019
- Developed rapport with customers, fostering loyalty and repeat business.
- Answer and direct phone calls.
- Organize and schedule meetings and appointments.
- Produce and distribute correspondence memos, letters, faxes, and forms.
- Assist in the preparation of regularly scheduled reports.
- Develop and maintain a filing system.
- Order office supplies and prepared paperwork when is needed.
- Submit and reconcile expense reports.
- Provide information by answering questions and requests.
- Research and creates presentations.
- Handle multiple projects.
- Leveraged strong interpersonal skills to build trust among clients while handling difficult conversations regarding debt or past-due accounts.
- Demonstrated flexibility and adaptability, seamlessly transitioning between different roles within the customer financial services team as needed.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Prepared contracts and related documentation according to strict standards.
- Prepare and monitor invoices and provide report before the end of day.
- Contribute to team effort by accomplishing related results as needed.
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
- Write letters and emails on behalf of other office staff.
- Paperwork –Prepared work permits papers and drop in Immigration.
Janitor
H & A Janitorial Services
01.2018 - 04.2018
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
Cashier/Assistant Janitor
Small Deals- Internet Café
07.2017 - 12.2017
- Adhered strictly to loss prevention guidelines, promptly reporting any suspicious activities or discrepancies to management.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Answered questions about store policies and addressed customer concerns.
- Cleaned and sanitized cashier workstation and scanning area.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Helped customers complete purchases, locate items, and join reward programs.
Food Beverage and Serves
Welly’s Cool Spot
11.2015 - 04.2017
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Grocery Store Cashier
Supermercado El Rey (Supermarket)
01.2015 - 11.2015
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
- Supported inventory management activities such as counting merchandise stock levels periodically for accuracy purposes.
- Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
- Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
- Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.
- Promoted a safe working environment by adhering to safety guidelines while operating the cash register system and other equipment.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Removed trash, swept, and mopped floors for professional appearance.
- Prepared orders for customers without delay to deliver excellent service.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Business Administration -
Tekmetric Shop Managment System
George Town Cayman Islands 05.2001 -
Associate of Business Administration -
Identifix Find Fixes Faster
05.2001 -
Automotive Shop Managment -
ProDemand And Mitchel 1
George Town Cayman Islands 05.2001 -
Bachelor of Accountancy -
QuickBooks Pro 2020Bookkeeping
George Town 05.2001 -
Associate of Business Administration -
Instituto Evangelico Bethel
La Ceiba Atlantida Honduras 05.2001 -
Skills
Data Entry
Cash Handling
Workplace Safety
Management Support
Cross-Functional Teamwork
Flexible Schedule
Customer service orientation
POS System Operation
Decision-Making
Practice Management
Computer competencies
Process Improvement
Oral communication
Policy Implementation
Customer Service
New Hire Training
Shipment Processing
Sales Techniques
MS Office
Calendar Management
Client Engagement
Customer interaction
Result interpretation
Product Merchandising
Complex Problem-Solving
Computer Skills
Loyalty Program Promotion
Attention to Detail
Customer Assistance
Product Knowledge
Inventory Management
Payment Processing
Multitasking
POS Software
Dispute Mediation
Strong Communication and Interpersonal Skills
Repair Cost Estimation
Merchandise Receiving and Handling
Sales and Promotions
Team Leadership
Flexible Hours
Cash Drawer Management
Problem-Solving
Product and Service Sales
Brand Promotion
Team Supervision
Self Motivation
Adaptable and Flexible
Creative Thinking
Software
Tekmetric System
ProDemand and Mitchel 1
Word, Excel, Power Point
Identix Shop Managment
Computer skills
Outlook
Certification
Institute Evangelic Bethel, La Ceiba Atlantida Honduras.
Timeline
Multipurpose Associate
General Automotive Services/General Auto Parts
06.2020 - Current
Store Clerk – Front End/Drive-Thru Cashier
Hurley Supermarket
10.2019 - 06.2020
Administrative Services/Customer Financial Services Representative
InterCay Labour Agency
04.2018 - 10.2019
Janitor
H & A Janitorial Services
01.2018 - 04.2018
Cashier/Assistant Janitor
Small Deals- Internet Café
07.2017 - 12.2017
Food Beverage and Serves
Welly’s Cool Spot
11.2015 - 04.2017
Grocery Store Cashier
Supermercado El Rey (Supermarket)
01.2015 - 11.2015
Institute Evangelic Bethel, La Ceiba Atlantida Honduras.
11-2014
Bachelor's degree in business administration
11-2014
Associate of Business Administration -
Tekmetric Shop Managment System
05.2001 -
Associate of Business Administration -
Identifix Find Fixes Faster
05.2001 -
Automotive Shop Managment -
ProDemand And Mitchel 1
05.2001 -
Bachelor of Accountancy -
QuickBooks Pro 2020Bookkeeping
05.2001 -
Associate of Business Administration -
Instituto Evangelico Bethel
05.2001 -