Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Greicy Artiles

Associate Of Business Administration
George Town

Summary

I am Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Multipurpose Associate position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Multipurpose Associate

General Automotive Services/General Auto Parts
06.2020 - Current
  • Manage large amounts of incoming phone calls, email, and text message.
  • Generate sales leads and products maintenance parts suspension parts.
  • Identify and assess customers’ needs to achieve and concerns.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies.
  • Performing Accounting on QuickBooks online.
  • Management payroll for employees, health insurance and pension plan.
  • Management the front desk, received customer in timely manner.
  • Administrate the Repairs order and handle each technician for each job based of their skill and level of experience.
  • Prepared invoice, estimate and handle to the customer in timely manner.
  • Manage inventory and restocking shelf when necessaries.
  • Prepared scheduled for two weeks in advance, and remined customer regarding their appointments.
  • Open and closed the Garage and performing office clean.
  • Follow up with special orders parts with suppliers and prepared customs border control paperwork for clearance on parts.
  • Create invoice or estimate and closed out once Job is completed.
  • Contact by telephone call, WhatsApp message or email once customer vehicle is ready collection in timely manner.
  • Advise on the customer for our best promotions on our services and products.
  • Performing end of the day by QuickBooks online and provide to management our sales targe for eat day.
  • Running merchants’ machine and provide report on management.
  • Prepared documents as Work permit on each new employee is join to our team.
  • Prepared Vacation form for each employee based on the calendar and provide to management for approval.
  • Follow up with technician on each job is assigned for the job to be finish in timely manner or promise time to the customer.
  • Received special order parts and contact customer once parts are ready for collection.
  • Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
  • Perform Bank deposit as per management instructs if is necessaries.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Store Clerk – Front End/Drive-Thru Cashier

Hurley Supermarket
10.2019 - 06.2020
  • Coordinated with management to execute storewide sales events, ensuring a smooth process and successful outcomes.
  • Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
  • Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
  • Managed returns and exchanges efficiently, resolving customer issues promptly while adhering to store policies.
  • Receive customers and assist them with the selection of merchandise.
  • Greet, interact, and monitor customers to assist the store in loss prevention.
  • Display and organize products in a store for the customers to locate easily.
  • Help customers in billing and payment processes at the stores counter.
  • Communicate information about product availability, nutritional information, and ingredients.
  • Maintain the outlook of the store through dusting, cleaning, and restocking merchandise on the shelves.
  • Handle record keeping and re-ordering systems.
  • Help with preparation for displays, trade shows and windows.
  • Perform cashier duties.
  • Preforming report by end of the day and provide sales target to management.
  • Ensure our work area is clean and very presentable for customs.
  • Ensure be flexible and work extra hourly if is necessaries.
  • Help with store shelf and made a list for items need to restock.
  • performing Online order and selected products as per customer request based on their order.

Administrative Services/Customer Financial Services Representative

InterCay Labour Agency
04.2018 - 10.2019
  • Developed rapport with customers, fostering loyalty and repeat business.
  • Answer and direct phone calls.
  • Organize and schedule meetings and appointments.
  • Produce and distribute correspondence memos, letters, faxes, and forms.
  • Assist in the preparation of regularly scheduled reports.
  • Develop and maintain a filing system.
  • Order office supplies and prepared paperwork when is needed.
  • Submit and reconcile expense reports.
  • Provide information by answering questions and requests.
  • Research and creates presentations.
  • Handle multiple projects.
  • Leveraged strong interpersonal skills to build trust among clients while handling difficult conversations regarding debt or past-due accounts.
  • Demonstrated flexibility and adaptability, seamlessly transitioning between different roles within the customer financial services team as needed.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Educated and worked with clients on ROI terms to find accurate solutions.
  • Prepared contracts and related documentation according to strict standards.
  • Prepare and monitor invoices and provide report before the end of day.
  • Contribute to team effort by accomplishing related results as needed.
  • Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
  • Write letters and emails on behalf of other office staff.
  • Paperwork –Prepared work permits papers and drop in Immigration.

Janitor

H & A Janitorial Services
01.2018 - 04.2018
  • Safeguarded building security by locking doors and setting alarms at the end of each shift.
  • Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.

Cashier/Assistant Janitor

Small Deals- Internet Café
07.2017 - 12.2017
  • Adhered strictly to loss prevention guidelines, promptly reporting any suspicious activities or discrepancies to management.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Answered questions about store policies and addressed customer concerns.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Helped customers complete purchases, locate items, and join reward programs.

Food Beverage and Serves

Welly’s Cool Spot
11.2015 - 04.2017
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.

Grocery Store Cashier

Supermercado El Rey (Supermarket)
01.2015 - 11.2015
  • Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
  • Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
  • Supported inventory management activities such as counting merchandise stock levels periodically for accuracy purposes.
  • Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
  • Assisted store management in maintaining a clean and organized shopping environment for optimal customer experience.
  • Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
  • Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
  • Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
  • Collaborated with team members to restock shelves, ensuring product availability and appealing store presentation.
  • Promoted a safe working environment by adhering to safety guidelines while operating the cash register system and other equipment.
  • Communicated effectively with coworkers to foster strong teamwork within the cashier department.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Prepared orders for customers without delay to deliver excellent service.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Associate of Business Administration -

Tekmetric Shop Managment System
George Town Cayman Islands
05.2001 -

Associate of Business Administration -

Identifix Find Fixes Faster
05.2001 -

Automotive Shop Managment -

ProDemand And Mitchel 1
George Town Cayman Islands
05.2001 -

Bachelor of Accountancy -

QuickBooks Pro 2020Bookkeeping
George Town
05.2001 -

Associate of Business Administration -

Instituto Evangelico Bethel
La Ceiba Atlantida Honduras
05.2001 -

Skills

Data Entry

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Software

QuickBooks Pro 2020

Tekmetric System

ProDemand and Mitchel 1

Word, Excel, Power Point

Identix Shop Managment

Computer skills

Outlook

Certification

Institute Evangelic Bethel, La Ceiba Atlantida Honduras.

Timeline

Multipurpose Associate

General Automotive Services/General Auto Parts
06.2020 - Current

Store Clerk – Front End/Drive-Thru Cashier

Hurley Supermarket
10.2019 - 06.2020

Administrative Services/Customer Financial Services Representative

InterCay Labour Agency
04.2018 - 10.2019

Janitor

H & A Janitorial Services
01.2018 - 04.2018

Cashier/Assistant Janitor

Small Deals- Internet Café
07.2017 - 12.2017

Food Beverage and Serves

Welly’s Cool Spot
11.2015 - 04.2017

Grocery Store Cashier

Supermercado El Rey (Supermarket)
01.2015 - 11.2015

Institute Evangelic Bethel, La Ceiba Atlantida Honduras.

11-2014

Bachelor's degree in business administration

11-2014

Associate of Business Administration -

Tekmetric Shop Managment System
05.2001 -

Associate of Business Administration -

Identifix Find Fixes Faster
05.2001 -

Automotive Shop Managment -

ProDemand And Mitchel 1
05.2001 -

Bachelor of Accountancy -

QuickBooks Pro 2020Bookkeeping
05.2001 -

Associate of Business Administration -

Instituto Evangelico Bethel
05.2001 -

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Greicy ArtilesAssociate Of Business Administration