Guanahare Duarte Blanco

• Managed end-to-end technical support and communications for Fire and EMS RMS software, driving critical issues from initial contact through to successful resolution.
• Identified and mitigated gaps in user knowledge by creating targeted guidance, significantly improving client autonomy.
• Documented complex data requirements and process workflows to streamline system implementation and problem resolution.
• Spearheaded testing and replication of unknown issues, collaborating closely with development teams to accelerate bug fixes.

• Designed and optimized PostgreSQL databases for custom applications, writing efficient queries and ensuring data integrity and structure.
• Delivered high-quality customer service and technical consulting, translating client business requirements into functional software solutions.
• Identified, diagnosed, and resolved critical errors within computer applications, significantly improving software stability and user experience.
• Managed full-cycle development projects from initial troubleshooting to deployment, ensuring on-time delivery and high client satisfaction.

Deployment of Datacenter Solutions based on virtualization platforms such as ESXi and PROXMOX, in entities such as Hermanos Ameijeiras Hospital, ICAP, AMISTUR, PROPES, etc.

• Design, installation, and configuration of LAN and WLAN networks.
• Virtualization solutions based on LINUX and Windows systems (DHCP servers, Proxy, Cloud, Firewall, DNS, Web, Domain Controllers, Mail, Videoconferencing, Chat, and Network Supervision).
• Networking solutions based on technologies from CISCO, HUAWEI, DLINK, PLANET, TPLINK, ALLIED TELESIS, etc.