Gwendolyn Atkinson
Russellville,KY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Food Service Worker
WKU Restaurant Group
08.2009 - Current
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
Guest Service Representative
Quality Inn Hotel
05.2008 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Education
Associate of Applied Science - Medical Informations Systems
Bowling Green Technical College
Bowling Green, KY05.2008
Skills
- Customer Service
- Strong Work Ethic
- Working with Diverse People
- Money Handling
- Payment Processing
- Attention to Detail
Timeline
Food Service Worker
WKU Restaurant Group
08.2009 - Current
Guest Service Representative
Quality Inn Hotel
05.2008 - Current
Associate of Applied Science - Medical Informations Systems
Bowling Green Technical College
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