Gwendolyn Douglas
Mount Washington
Summary
Service-oriented individual years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
Work History
USPS Rural Mail Carrier Contracter
USPS
Mount Washington
08.2001 - Current
- Organized mail for delivery in a timely manner according to established routes and schedules.
- Provided excellent customer service while interacting with customers.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
International Customer Service Specialist
UPS Customer Center
Louisville
08.1992 - 10.2001
- Answer inbound customer calls regarding status of international packages using multiple tracking computer system. Informing customers the status of package clearance through customs. Quoting shipping rates for different shipping options and schedules pick up time, how to make custom shipping documents for custom clearance for each unique item, country of destination. Also providing customer with many other international shipping questions.
- Promoted available products and services to customers during service, account management and order calls.
Education
Associate of Science -
University of Kentucky Elizabethtown KY
Elizabethtown, KY05-1993
High School Diploma Focus On Business - Agricultural Business And Management
Bullitt’s Central High School
Shepherdsville, KY05-1991
Skills
- Route management
- Mail delivery
- Public Customer service
- Inbound/Outbound Phone Customer Support
- Safety compliance
- Office Management
Timeline
USPS Rural Mail Carrier Contracter
USPS
08.2001 - Current
International Customer Service Specialist
UPS Customer Center
08.1992 - 10.2001
Associate of Science -
University of Kentucky Elizabethtown KY
High School Diploma Focus On Business - Agricultural Business And Management
Bullitt’s Central High School