Gynesis Gough
Louisville,KY
Summary
Dynamic professional with a proven track record at ACTIVATE GAMES, excelling in customer service and team leadership. Skilled in problem-solving and mentoring, I enhanced operational efficiency and fostered a welcoming environment. Adept at inventory management and employee training, I consistently improved customer experiences and team performance.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
ACTIVATE GAMES
07.2024 - Current
- Assisted in daily store operations, ensuring adherence to company policies and procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Supported inventory management by tracking stock levels and assisting with replenishment processes.
- Collaborated with team members to maintain a clean and organized store environment.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Head Hostess
WILD EGGS
07.2023 - 09.2024
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated with waitstaff to ensure timely service and guest satisfaction.
- Assisted in training new host staff on operational procedures and customer service standards.
- Monitored reservation systems to maintain accurate records and accommodate special requests.
- Collaborated with management to improve hosting processes and streamline operations.
- Resolved guest inquiries and concerns promptly, enhancing overall customer experience.
- Developed strong relationships with regular guests, fostering a welcoming atmosphere.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Pre-Law
Central High School
Louisville, KY12-2024
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Team building and leadership
- Store opening and closing
- Employee scheduling
- POS systems operations
- Upselling and cross selling
- Work Planning and Prioritization
- Mentoring and coaching
- Relationship building and management
- Issue resolution
Timeline
Assistant Store Manager
ACTIVATE GAMES
07.2024 - Current
Head Hostess
WILD EGGS
07.2023 - 09.2024
Pre-Law
Central High School
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