Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Cron

Elizabethtown

Summary

Dynamic and results-oriented professional with a strong customer service background at Target, excelling in complaint handling and problem-solving. Recognized for enhancing client retention through effective communication and active listening. Proven ability to foster teamwork and collaboration while training new employees, ensuring a supportive work environment. CPR certified.

Experienced with creating engaging and safe environments for children. Utilizes effective communication and behavior management techniques to support child development. Knowledge of fostering positive relationships with children and parents.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest/Service Advocate

Target
11.2022 - 01.2025
  • Supported team members, fostering a collaborative and productive work environment.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Enhanced client retention through exceptional service delivery and proactive communication.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
  • Maintained detailed knowledge of company products and services to provide accurate information to clients.
  • Handled escalations professionally, demonstrating composure under pressure while finding satisfactory solutions for both parties involved.

Childcare Technician

North Hardin Christian Summer Camp
05.2021 - 08.2021
  • Encouraged socialization among children through group activities, fostering friendships and positive interactions among peers.
  • Managed administrative tasks such as tracking attendance records, organizing files, and maintaining up-to-date documentation on each child under care.
  • Provided one-on-one support for children with special needs, fostering growth in social skills and overall development.
  • Contributed to higher parent satisfaction rates through consistent, open communication regarding their child''s development.
  • Supported physical development of children by organizing age-appropriate gross motor activities that promoted coordination and balance.
  • Enhanced children''s learning experiences by incorporating age-appropriate activities and games into daily schedules.
  • Monitored children's activities to verify safety and wellbeing.

Childcare Technician

Personal Homes
03.2020 - 08.2020
  • Worked with parents to ensure children would be supervised, all school work completed timely, ate 2 meals before parents came home for the day.
  • Worked with children to clean and tidy the home before the end of the day.
  • Supported physical and emotional development by incorporating games and activities into daily schedule.

Education

Associates Degree in Nursing - Nursing

Elizabethtown Community And Technical College
Elizabethtown, KY
05-2026

Skills

  • Decision-making skills
  • Customer service background
  • Complaint handling
  • Complex Problem-solving
  • Assertiveness
  • Teamwork and collaboration
  • Leadership skills
  • Reliability
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • CPR and first aid

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • Basic Life Support (BLS) Certification - American Heart Association.

Timeline

Guest/Service Advocate

Target
11.2022 - 01.2025

Childcare Technician

North Hardin Christian Summer Camp
05.2021 - 08.2021

Childcare Technician

Personal Homes
03.2020 - 08.2020

Associates Degree in Nursing - Nursing

Elizabethtown Community And Technical College

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Hailey Cron