Hailey Myles
George Town,Grand Cayman
Summary
Committed to providing optimal customer service and assisting customers in selecting appropriate baked goods for events. Skilled and organized Assistant Bakery Manager effective at running bakery operations and achieving strong sales. Keeps team efficient and on-task with skills in performance monitoring and motivational leadership. Talented professional skilled at cake decorating and creating enticing desserts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Bakery Manager
Kirk Market
Grand Cayman
09.2021 - Current
- Ensured compliance with health and safety standards in the bakery area.
- Supervised staff members to ensure efficient operations in the bakery department.
- Managed inventory of baking supplies, ingredients, and equipment.
- Instructed and trained new employees in the proper techniques of baking a variety of goods.
- Crafted unique and delicious recipes in response to diverse customer demands.
- Monitored quality assurance for bakery department products.
- Reviewed customer feedback and adjusted processes accordingly to improve customer satisfaction levels.
- Ordered necessary supplies for production needs as needed.
- Analyzed sales trends to assist with forecasting future demand.
- Assisted with creating promotional displays that highlight featured items from the bakery.
- Resolved customer complaints regarding product quality or service issues.
- Implemented new procedures to streamline workflow within the bakery department.
- Guided bakery staff by prioritizing tasks and offering constructive feedback, enabling consistent delivery of excellent customer service.
Store Keyholder
Bath & Body Works
Charlotte, North Carolina
12.2019 - 05.2021
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Verified accuracy of register tills at beginning and end of shift.
Pastry Intern
Marriott
Grand Cayman
03.2019 - 06.2019
- Assisted in the preparation of a variety of pastries and desserts, such as cakes, pies, tarts, and muffins.
- Monitored stock levels for ingredients used in pastry production and reported any shortages to the head chef.
- Weighed out ingredients accurately according to recipes and instructions from the head chef.
- Learned new techniques for creating innovative pastry designs using decorations such as glazes, icings and fondant.
Education
Bachelor’s of Science - Baking & Pastry Arts and Food Science & Technology
Johnson & Wales University
05.2021
Skills
- Bakery Operations
- Merchandising Strategies
- Supply Ordering
- Recipe Development
- Commercial production
- Expense Tracking
- Knowledge of pastries
- Sanitation Procedures
- Supervisory Experience
- Business Management
- Employee Scheduling
- Cake Decorating
Languages
English
First Language
Spanish
Intermediate (B1)
B1
Certification
- Food Safety and Sanitation - October 2021
- Team Leader Training - October 2021
- Customer Service Training - October 2021
- ServSafe Alcohol Certification - January 2022
References
References available upon request.
Timeline
Assistant Bakery Manager
Kirk Market
09.2021 - Current
Store Keyholder
Bath & Body Works
12.2019 - 05.2021
Pastry Intern
Marriott
03.2019 - 06.2019
Bachelor’s of Science - Baking & Pastry Arts and Food Science & Technology
Johnson & Wales University
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