Hailey Napier
Latonia
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and assisting customers.
Overview
5
5
years of professional experience
Work History
Financial Customer Associate
Fidelity Investments
04.2025 - Current
- Provides exceptional customer service through effective communication and problem-solving.
- Assists participants with account inquiries and transaction processing.
- Engages in conversation with participants to understand needs, resolve issues and answer account questions.
Assistant General Manager
Dunkin'
11.2021 - 03.2025
- Screened and interviewed candidates for crew and management positions.
- Made recommendations for hire to the General Manager.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness, and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Motivated and trained employees to maximize performance.
Cashier
Remke Markets
10.2020 - 11.2021
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Business Management
Gateway Community And Technical College
12-2025
High School Diploma -
Simon Kenton High School
Independence, KY06-2022
Skills
- Customer service
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Staff management
- Adaptability
- Staff scheduling
Timeline
Financial Customer Associate
Fidelity Investments
04.2025 - Current
Assistant General Manager
Dunkin'
11.2021 - 03.2025
Cashier
Remke Markets
10.2020 - 11.2021
Associate of Science - Business Management
Gateway Community And Technical College
High School Diploma -
Simon Kenton High School