Hailie Mefford
Turners Station
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Hampton Inn By Hilton
Louisville
02.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Customer Support Specialist
Pure Commercial Cleaning
Louisville
05.2023 - 01.2024
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Made outbound calls to potential clients.
- Called a certain amount of potential clients per day.
- Generated reports to track performance and analyze trends.
Security Guard
Allied Universal
Louisville
01.2022 - 10.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Customer Service Representative
AmeriSave Mortgage Corporation
Louisville
11.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Pennfoster Highschool
Pennsylvania Furnace, PA07.2020
Skills
- Leadership
- Attention to detail
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Verbal and written communication
- Customer service
- Time management
- Communication
- Patience
- Team collaboration
- Conflict resolution
Timeline
Front Desk Receptionist
Hampton Inn By Hilton
02.2024 - 10.2024
Customer Support Specialist
Pure Commercial Cleaning
05.2023 - 01.2024
Security Guard
Allied Universal
01.2022 - 10.2022
Customer Service Representative
AmeriSave Mortgage Corporation
11.2020 - 11.2021
High School Diploma -
Pennfoster Highschool
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