Haley Collins
Lily
Summary
Registration Representative experienced in managing high patient volumes in busy hospital environments. Achieved efficiency in patient registration and data entry accuracy through strong communication, problem-solving, and teamwork skills. Focused on delivering exceptional customer service and ensuring patient confidentiality.
Overview
9
9
years of professional experience
Work History
Registration Representative
Conifer Health
London
04.2018 - Current
- Facilitated patient registration processes for efficient data collection and entry.
- Verified insurance information to ensure compliance with company policies.
- Assisted patients with forms and documentation during check-in procedures.
- Educated patients on hospital services and navigation for a better experience.
- Collaborated with healthcare staff to resolve registration inquiries and issues.
- Trained new staff on registration procedures and customer service standards.
- Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Gathered, verified, and processed patient paperwork.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Verified patient eligibility for services through various online systems or by calling the insurance companies directly.
- Performed accurate cash handling procedures for copayments, deposits, and other transactions.
- Ensured that pre-registration activities are completed accurately prior to each appointment date.
- Answered questions about admissions, financial, and hospital policies.
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Provided excellent customer service by answering inquiries and resolving any issues that arose.
- Entered all patient information into the registration system accurately and efficiently.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Produced registration-related forms, ensuring compliance with hospital policies and procedures.
- Registered patients for outpatient procedures and emergency services.
- Welcomed patients to facility and assisted with registration sign-in process.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Scanned documents and insurance cards to include in patient charts.
- Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
Housekeeper
Laurel Heights Home For The Elderly
London
12.2017 - 04.2018
- Cleaned resident rooms to maintain a hygienic environment.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied trash receptacles throughout the property.
- Assisted with laundry services to ensure fresh linens for residents.
- Organized cleaning supplies and equipment for efficient workflow.
- Maintained and organized cleaning supplies stock.
- Reported maintenance issues to enhance facility upkeep.
- Collaborated with staff to address resident needs and preferences.
- Supported special events by preparing areas for resident activities.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Followed safety procedures when handling hazardous materials.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Education
North Laurel High School
London, KySkills
- Patient registration
- Insurance verification
- Insurance billing
- Payment processing
- Registration data intake
- Pre-registration documentation
- Appointment scheduling
- Patient correspondence
- Healthcare navigation
- Documentation handling
- Documentation skills
- HIPAA compliance
- Patient confidentiality
- Insurance procedures
- Verification and eligibility
- Admission support
- Hospital admissions policies
- Healthcare administration
- Health information management
- Medical office procedures
- Data entry accuracy
- Document management
- Documentation reporting
- Experience with [software]
- Problem solving
- Multitasking and prioritization
- Conflict resolution
- Effective communication
- Interpersonal communication
- Verbal communication
- Team collaboration
- Staff training
- Attention to detail
- Customer relationship management
- Healthcare experience
- Admissions requirements
- Information desk management
- Admissions and registrations
- Multitasking and prioritization
- Billing documentation
- Verification and eligibility
- Admission support
- HIPAA procedures
Timeline
Registration Representative
Conifer Health
04.2018 - Current
Housekeeper
Laurel Heights Home For The Elderly
12.2017 - 04.2018
North Laurel High School