Haley Gartland
Louisville
Summary
Assistant Team Leader with expertise in training and developing teams to excel in customer service and food safety. Proven track record of resolving customer issues effectively, enhancing team collaboration, and driving retention and loyalty. Strong focus on achieving high operational standards and fostering a positive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Team Leader
Chick-fil-A
Louisville
07.2018 - Current
- Assisted in training new team members on customer service standards.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored food safety practices to ensure compliance with health regulations.
- Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
- Utilized problem-solving skills when dealing with difficult situations or customer complaints.
Sales Associate
Old Navy
Bowling Green
10.2020 - 12.2020
- Assisted customers with product selection and provided personalized service.
- Organized merchandise displays to enhance store layout and visual appeal.
- Managed inventory by restocking shelves and conducting regular counts.
- Addressed customer inquiries and resolved issues promptly and professionally.
Education
Bachelor of Arts - Biology
University of Louisville
Louisville, KY05-2025
Bachelor of Science - Biology
Western Kentucky University
Bowling Green, Kentucky, KYSkills
- Customer service excellence
- Team leadership
- Problem resolution
- Training and development
- Effective communication
- Collaboration and teamwork
- Food safety management
Certification
Food Safety Certification - Department of Public Health and Wellness
Accomplishments
Sister Mary Schmuck Service Leadership Award, High School Graduation - Acknowledges an individual's outstanding leadership throughout her service learning experience.
Affiliations
Member, Immanuel Baptist Church Young Adult Group - Sheperdsville, KY (Aug 2025 - Present)
References
References available upon request.
Timeline
Sales Associate
Old Navy
10.2020 - 12.2020
Assistant Team Leader
Chick-fil-A
07.2018 - Current
Bachelor of Arts - Biology
University of Louisville
Bachelor of Science - Biology
Western Kentucky University