Haley Hopkins
Covington
Summary
I'm a team player with a proven track record of enhancing operational efficiency and fostering teamwork, as demonstrated at Amazon Air. Skilled in POS Inventory System Operation and excelling in verbal and written communication, I have consistently driven results through leadership and staff training. Achieved 100% accuracy in transaction handling, showcasing my commitment to excellence and ability to meet employer-desired skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Airport Ramp Agent
Amazon Air
04.2023 - 07.2024
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
- Coordinated ground crew activities to complete objectives on schedule.
- Maintained clean and organized ramp areas for efficient workflow and improved safety conditions.
- Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
- Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
Front End Associate
Remke Markets
12.2021 - 02.2023
- Stocked, tagged and displayed merchandise as required.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Facilitated cash, check and credit transactions on cash register with 100% accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Tutor
Friends/Family
11.2019 - 08.2020
- Developed methods to motivate and engage students in learning.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Provided homework assistance using specific curriculum and materials.
- Monitored student progress and provided feedback and support.
- Met with parents to discuss student progress and address concerns.
- Developed student confidence through positive reinforcement strategies.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
Front Line Expeditor
Walts Hitching Post
01.2018 - 12.2018
- Responded promptly to requests for assistance, spills and customer inquiries.
- Addressed supply problems and developed creative solutions to prevent delays.
- Trained new expeditors and food runners according to company policies and standards.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
No Degree - Psychology
Cuyahoga Community College
Cleveland, OH05.2026
High School Diploma -
Scott High School
Taylor Mill, KY05.2020
Skills
- Special Assignments
- POS Inventory System Operation
- Product and Service Sales
- Issue Resolution
- Team Oriented
- Staff Training
- Verbal and Written Communication
Certification
- Computer Emergency Response Team (CERT) FEMA Certified
- Adobe Graphic Design Certification (Adobe Certified Professional)
- Basic Life Support (BLS)
- Air Ramp Safety
Timeline
Airport Ramp Agent
Amazon Air
04.2023 - 07.2024
Front End Associate
Remke Markets
12.2021 - 02.2023
Tutor
Friends/Family
11.2019 - 08.2020
Front Line Expeditor
Walts Hitching Post
01.2018 - 12.2018
No Degree - Psychology
Cuyahoga Community College
High School Diploma -
Scott High School
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