Haley Matthews
Hardinsburg
Summary
Compassionate Direct Support Professional with a proven track record at Puzzle Pieces, enhancing client independence through effective behavior redirection and crisis management. Skilled in medication administration and client documentation, I consistently improve quality of life for individuals with disabilities while training staff in best practices for client engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Puzzle Pieces
09.2022 - Current
- Provided individualized support to clients, enhancing daily living skills and personal independence.
- Monitored client progress, documenting observations to inform adjustments in care strategies.
- Trained new staff on best practices for client engagement and behavioral support techniques.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Library Student Assistant
Howard Greenwell Library
08.2022 - 12.2025
- Assisted patrons in locating resources and utilizing library technology.
- Trained new student assistants on library procedures and patron service protocols.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
Sales Associate
Dollar General Market
08.2021 - 07.2022
- Maintained accurate inventory levels through regular stock checks and replenishments.
- Collaborated with team members to optimize store layout for improved product visibility.
- Trained new associates on store policies and customer service best practices.
Education
Bachelor of Science - Psychology
Kentucky Wesleyan College
Owensboro, KY12-2025
High School Diploma -
Ohio County High School
Hartford, KY05-2022
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Client documentation
- Client transportation
- Crisis management
Certification
- First Aid, Puzzle Pieces - 2023-current
- Safe Crisis Management (SCM), Puzzle Pieces - 2023-current
- Medication Administration, Puzzle Pieces - 2023-current
Timeline
Direct Support Professional
Puzzle Pieces
09.2022 - Current
Library Student Assistant
Howard Greenwell Library
08.2022 - 12.2025
Sales Associate
Dollar General Market
08.2021 - 07.2022
Bachelor of Science - Psychology
Kentucky Wesleyan College
High School Diploma -
Ohio County High School