Haley Smith

I provide direct front-line support for the department head, as well as serve the needs of faculty and students. I also serve as the key point of contact for administrative needs across the campus.

Specific Duties

• Coordinate and maintain executive timelines.
• Supervise departmental finances, including purchasing, billing and grant accounts.
• Manage student workloads for research, lab support, and outreach activities.
• Advocate department concerns at advisory boards.
• Oversee deadlines, paper trails, and visa applications for numerous graduate students.
• Arrange, schedule, and complete all work-related travel processes.
• Perform accurate and efficient data entry operations.
• Streamline methods I developed regarding document organization, focusing on invoices, contracts, reports.

I performed customer service duties, supporting the needs of the larger operation.

Specific Duties.

• Answered incoming client calls.
• Maintained customer records.
• Cold-called potential clients.
• Actively oversaw customer finances to prevent overdue accounts.

• Managed office environment
• Researched college alumni in regard to donation potentials
• Created custom database to track campus awards

• Beginning as a file clerk within the Office of Admissions, I was promoted through intermediate positions, ultimately earning the role of Coordinator
• I served as the source of all knowledge for the office, and wound up training several of my supervisors (for whose positions I was degree-limited from applying)
• Personally responsible for admitting 1500+ students per semester, including those requiring my personal involvement for nontraditional admission
• Supervised variety of departmental staff and student workers
• Developed comprehensive instruction manual for admissions policies
• Updated suspension and dismissal guidelines
• Represented department on campus-wide committees
• Created and analyzed custom reports from university-wide databases
• Selected and implemented replacement campus database system
• Participated in management training program