Haley C. Dawson
Louisville
Summary
As a Recruitment Manager, I ensure the quality and efficiency of our hiring and retention processes. With over 5 years of experience in the customer service and marketing fields, I have developed strong communication, organization, and business administration skills that enable me to attract, engage, and support diverse and talented candidates and clients. I am passionate about creating a positive and inclusive culture that reflects the values and goals of our company, and I enjoy collaborating with other departments and stakeholders to align our recruitment and customer experience strategies with the overall vision and mission of A. Blair Enterprises.
Overview
10
10
years of professional experience
Work History
National Recruiting Manager
A. Blair Enterprises
11.2021 - Current
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Utilize Indeed Analytics to gain insights and track the performance of their job postings and recruitment campaigns on the platform.
- Utilize campaigns to find great candidates while saving the company money.
- Liaised between multiple business divisions to improve communications.
- Operated and maintained applicant tracking and candidate management systems.
- Conducted phone interviews & messaging technique's to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Collaborated with internal teams nationwide to continuously improve recruitment processes and execute as efficiently as possible.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
- Collaborated with HR leadership regarding candidate salary determinations.
- Designed, developed and implemented successful recruitment process to fill more than 100 vacancies each year.
- Customized wording of job profiles, social media techniques and website subscriptions.
- Developed comprehensive process for new hires
- Reviewed new hire productivity, optimizing onboarding effectiveness.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
Customer Relations Specialist
The Pink Lily Boutique Fulfillment Center
05.2019 - 11.2021
- Professionally handle high volume incoming customer inquiries regarding products and services
- Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate customer and sell addition services- when doing so will enhance the customer's overall product satisfaction
- Resolve customer issues accurately and efficiently including billing inquires, adding additional services and providing routine technical support
- Handle back office work including responding to email inquiries accurately and effectively
- Meet or exceed company and client performance metrics
- Maintain a balance between company policy and customer benefit in decision making
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the client and its customers
- Responsible for call and email disposition and compiling and generating reports as require
- Issuing all USPS/UPS claims/recording all financial duties from claims to financial tracker
- Actively monitors social mentions and engages in conversations across social channels and web properties
- Manages social listening tools (e.g., Sprout Social, Re: Amaze, or other)
- Regularly builds brand visibility across social channels
- Proactively builds a relationship between the audience and the brand
- Collaborates with and addresses external brand advocates
- Add and remove members from the community
- Moderate community content (Future - Zendesk)
- Interact with users and understand their challenges
- Solve queries and provide support
- Gather customer feedback
Marketing Specialist
The Pink Lily Boutique Fulfillment Center
01.2019 - 05.2019
- Promoting products, services and content over social media, in a way that is consistent with an organizations brand and social media strategy
- Creating content, including text posts, video and images for use on social media and email campaigns
- Scheduling social media posts using platforms such as Facebook, Twitter, Pinterest, and YouTube
- Managing Facebook ads and analytics
- Interacting with customers and dealing with customers inquiries
- Developing new social media strategies and campaigns
- Managing a budget to be spent on promoting social media posts and pay-per-click (PPC) advertising
- Design user segments and implement automated email journeys for a variety of customer types
- Keeping track of data and analyzing the performance of social media and email campaigns
- Collaborating with coworkers to ensure branding is consistent
- Collaborating with coworkers to create social media and email campaigns
- Come up with creative content for social media platforms
- Scheduling email campaigns through platforms such as Mail chimp, and some knowledge of scheduling social media posts through platforms such as Facebook and Twitter
- Managing email campaigns
- Identify enhancements needed to increase email list growth, decrease opt-out rate and increase email performance
- Maintain and modify existing email HTML templates as needed
- A/B testing
- Developing new social media strategies and campaigns
- Assist in creative ideas for live videos on Facebook, as well as participating in the live videos with a positive, upbeat personality
- Staying ahead of the curve in leveraging LinkedIn as a professional social media network and as a content hub
- Posting several Facebook posts each day and finding new ways to leverage Facebook for professional and business purposes
- Conduct competitive analysis studies on competitors
Merchandise Service Coordinator
Ulta Beauty Inc.
12.2017 - 12.2019
- Coordinated store operations - tracked store budget, checked timecards/payroll, updated product prices
- Directed and organized the unloading of the weekly product shipments
- Implemented weekly marketing plans - ad set, following planograms
- Daily preparation of opening/closing of the store
- Enforced safety procedures to ensure job and employment safety
- Professional development of Beauty Advisors and cashiers
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Established strong vendor relationships to maintain and support business.
- Answered customer questions regarding store merchandise, department information, and pricing.
Lead Cashier
Ulta Beauty Inc.
11.2013 - 12.2017
- Promptly greet and acknowledge guests entering the store
- Offer friendly, knowledgeable and courteous service
- Determine guest needs and answer questions concerning products and services
- Recommend additional and complimentary products and/or services based on information provided by guest or items already selected for purchase
- Stage advertising displays or arrange merchandise to highlight sales and promotional events
- Ensure store is replenished throughout the day and all products are to company standards on shelves and tables
- Participate in physical inventory preparation, execution and follow-up
- Remain informed regarding new or existing products, ingredients and benefits to better serve guests
- Contributed to the store's overall sales, conversion goals, and met or exceeded individual goals
- Courteously handled sales, refunds and exchanges and confirm correct price, tax and/or discount were applied correctly to each sale
Student Assistant (Seasonal)
Western Kentucky University
05.2017 - 08.2017
- Performed data entry and processed invoices
- Retrieved and delivered all mail to the post office
- Assisted in typing of correspondence and mailings for the KWSP (Kentucky Work-Study Program)
- Maintained employer contacts spreadsheet
- Ran errands on campus as directed
- Assisted with job fairs when needed
- Created files for the student and employers participating in the program
- Helped search for new employers to the program
Education
Bachelor of Science - Organizational Leadership, Business Administration
Western Kentucky University
Bowling Green, KYAssociate - Science
Southcentral Kentucky Community and Technical College
Bowling Green, KYDiploma - undefined
Greenwood High School
Bowling Green, KYSkills
- Indeed Analytics, Indeed Campaigns
- ADP Workforce
- Google Ads & Google Analytics
- Microsoft Word, Excel, PowerPoint, Visme, Prezi
- Leadership skills
- Excellent Communication and Presentation skills
- Candidate Searching & Applicant Qualification
- Networking and Partnership Development
- Talent Acquisition
Timeline
National Recruiting Manager
A. Blair Enterprises
11.2021 - Current
Customer Relations Specialist
The Pink Lily Boutique Fulfillment Center
05.2019 - 11.2021
Marketing Specialist
The Pink Lily Boutique Fulfillment Center
01.2019 - 05.2019
Merchandise Service Coordinator
Ulta Beauty Inc.
12.2017 - 12.2019
Student Assistant (Seasonal)
Western Kentucky University
05.2017 - 08.2017
Lead Cashier
Ulta Beauty Inc.
11.2013 - 12.2017
Bachelor of Science - Organizational Leadership, Business Administration
Western Kentucky University
Associate - Science
Southcentral Kentucky Community and Technical College
Diploma - undefined
Greenwood High School
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