Halie Ellis
Owensboro
Summary
Detail-oriented professional known for exceptional customer service and adherence to compliance standards. Experience in training teams to uphold high service quality and creating engaging experiences for guests in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Server Trainer/Bartender
Texas Roadhouse
Owensboro
06.2024 - Current
- Trained and mentored new service staff and bartenders on hospitality standards, customer service, and compliance procedures to enhance overall service quality.
- Assisted team development by implementing training programs that ensured consistent guest service standards.
- Provide high-volume bartending and dining service in a fast-paced environment.
- Uphold compliance with state alcohol laws and company policies.
- Maintain accurate cash handling, POS reporting, and inventory support.
Event Bartender
Owensboro Convention Center
Owensboro
10.2021 - Current
- Delivered bartending services for corporate and social events hosting 50 to 1,000+ guests, ensuring guest satisfaction and memorable experiences.
- Maintain accurate cash handling and POS reporting during high-volume events.
- Ensure compliance with venue policies and state alcohol regulations.
- Supported event setup and execution, collaborating with banquet and event staff to enhance overall guest service quality.
Recruitment, Training Specialist/Advocate Supervisor
Casa Of Ohio Valley
OWENSBORO
10.2021 - 02.2026
- Assisted with onboarding, training coordination, and administrative support for volunteers and staff.
- Managed daily office operations for programs impacting four counties.
- Served as a primary point of contact for staff, volunteers, board members, and community partners.
- Managed scheduling, records, databases, data entry, and confidential office files.
- Coordinated fundraising efforts and community events to enhance program visibility and engagement.
- Created social media content, flyers, newsletters, and branded materials to support engagement and program visibility.
- Prepared spreadsheets, reports, and office documents for leadership and board meetings.
- Streamlined office organization and communication processes to improve workflow efficiency.
Banquet Manager
Owensboro Convention Center
Owensboro
12.2013 - 10.2021
- Managed banquet and event operations for corporate, wedding, and social events, ensuring seamless execution for up to 1,000+ guests.
- Coordinated event logistics, timelines, setup, and execution to ensure efficient operations and high-quality service.
- Led teams in fast-paced environments while ensuring exceptional guest experiences and service standards.
- Managed event budgets, invoicing, and cost analysis while maintaining client satisfaction.
- Oversaw hiring, training, scheduling, and supervision of banquet servers and bartenders.
- Maintained vendor relationships and monitored equipment inventory to support smooth event operations.
- Created staff schedules and maintained event documentation to ensure efficient administrative reporting.
Education
High School Diploma -
Apollo High School
Owensboro, KY05-2007
Skills
- Community outreach
- Team leadership
- Event logistics
- Guest relations
- Administrative support
- Records management
- Compliance & Confidentiality
- Microsoft Office
- Google Workspace
- Organizational skills
- Calendar management
- Office operations
- Social media content
Affiliations
- Family Resource Advisory Council-Meadowlands Elementary School
- Board Member-Owensboro Youth Hockey Association
Timeline
Server Trainer/Bartender
Texas Roadhouse
06.2024 - Current
Event Bartender
Owensboro Convention Center
10.2021 - Current
Recruitment, Training Specialist/Advocate Supervisor
Casa Of Ohio Valley
10.2021 - 02.2026
Banquet Manager
Owensboro Convention Center
12.2013 - 10.2021
High School Diploma -
Apollo High School