Halle Lorensen
Lexington
Summary
Dynamic and results-driven professional with extensive experience in customer service. Demonstrates exceptional time management and effective communication skills, ensuring guests receive outstanding dining experiences. Proven ability to handle cash transactions accurately while thriving under pressure, contributing to a positive team environment and enhancing overall service efficiency.
Overview
4
4
years of professional experience
Work History
Intern
Sexual Violence Resource Center of Bluegrass
06.2023 - Current
- Gained hands on experience in being a helper
- Provided crisis intervention during hotline shifts, addressing immediate needs of callers experiencing distress or danger.
- Maintained confidentiality at all times adhering to ethical standards set forth by the organization.
- Consulted nurses on team to improve service provided for each patient.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Supervisor
Liquor Barn Beaumont
06.2023 - Current
- Enhanced customer satisfaction by responding to their concerns and helping them find desired products.
- Counted safes and tills to clarify accuracy of the store's cash.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Completed paperwork in a timely and efficient manner.
Delivery Driver
Doordash
01.2023 - Current
- Handled merchandise in accordance with product handling standards.
- Utilized GPS and maps for efficient route planning.
Server
BJs Brewhouse
07.2023 - 12.2024
- Engaged with guests to create welcoming dining experiences.
- Utilized technology to efficiently process orders and enhance service speed.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Buffalo Wild Wings
12.2022 - 07.2023
- Served food and beverages to patrons and immediately remedied issues with orders.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Apparel Associate
Walmart
04.2022 - 07.2022
- Cleaned shelves, counters and tables to maintain organized store.
- Replenished merchandise on sales floors as needed throughout the day.
- Processed returns and exchanges in accordance with company policy.
Hostess
E + O Kitchen Hyde Park
08.2021 - 03.2022
- Greeted customers and provided them with menus.
- Verified reservations and wait times with customers.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Education
Bachelor of Arts - Psychology
University of Kentucky
Lexington, KY12.2025
Skills
- Effective time management
- Organizational skills
- Cash management
- Proficient in managing stress effectively
- Clear communication
- Commitment to honesty
- Team leadership experience
- Sales experience
- Problem-solving skills
Accomplishments
- Bluegrass Spirit Scholarship at UKY
- Dean’s List, Fall 2023
- Dean’s List, Fall 2024
- Dean’s List, Spring 2025
Timeline
Server
BJs Brewhouse
07.2023 - 12.2024
Intern
Sexual Violence Resource Center of Bluegrass
06.2023 - Current
Supervisor
Liquor Barn Beaumont
06.2023 - Current
Delivery Driver
Doordash
01.2023 - Current
Server
Buffalo Wild Wings
12.2022 - 07.2023
Apparel Associate
Walmart
04.2022 - 07.2022
Hostess
E + O Kitchen Hyde Park
08.2021 - 03.2022
Bachelor of Arts - Psychology
University of Kentucky
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