Halley Crosby
Bowling Green
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Teaching Assistant
Dorchester County School District
08.2023 - 06.2024
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Prepared specialized materials and resources for individualized instruction, enabling each student to reach their full potential.
- Carried out therapeutic regimens for behavior modifications and personal development.
- Monitored student performance closely, identifying areas of improvement and adjusting instructional strategies accordingly.
- Promoted student self-advocacy by teaching strategies for self-monitoring progress and requesting appropriate accommodations when necessary in mainstream classrooms.
- Interacted, observed and responded to children's needs, emergencies and conflicts while supervising classroom activities.
- Collaborated with multidisciplinary teams to develop comprehensive support plans addressing the academic, social, emotional, and behavioral needs of students.
- Reduced classroom disruptions by implementing proactive behavior management strategies.
- Served as a liaison between school staff members and outside agencies such as therapists, social workers, or medical professionals when needed for additional support services.
- Contributed to the creation of a safe and supportive learning environment where all students felt valued and accepted.
- Acted as a positive role model for students, demonstrating empathy, patience, and a solution-focused mindset.
- Provided one-on-one assistance to students struggling with academic or behavioral challenges, increasing their understanding and participation in class activities.
Business Assistant
Jeklll Trucking, LLC
10.2017 - 07.2023
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
- Interacted well with customers to build connections and nurture relationships.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Assisted in recruiting, hiring and training of team members.
Care Manager
McKendree Village Inc
11.2016 - 07.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Worked with providers to define quality metrics and outcome reporting process.
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Call Center Representative
Iqor
08.2014 - 10.2016
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Processed debit and credit card and electronic check payments.
- Engaged in learning and development opportunities to promote continued performance improvement
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion and access to services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
Certified Nursing Assistant
Home Instead Senor Care
01.2013 - 06.2014
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services.
- Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment.
- Offered transportation to and from appointments, shopping and other activities to help patient stay social, active and maintain access to essential items and services.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
BBA - Human Resources Assistant And Accounting
Southern New Hampshire University
Hooksett, NH11-2027
Skills
- Data Management
- Conflict Resolution
- Analytical and Critical Thinking
- Data Entry
- Attention to Detail
- Active Listening
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
Timeline
Teaching Assistant
Dorchester County School District
08.2023 - 06.2024
Business Assistant
Jeklll Trucking, LLC
10.2017 - 07.2023
Care Manager
McKendree Village Inc
11.2016 - 07.2017
Call Center Representative
Iqor
08.2014 - 10.2016
Certified Nursing Assistant
Home Instead Senor Care
01.2013 - 06.2014
BBA - Human Resources Assistant And Accounting
Southern New Hampshire University
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