Hannah Baker
Berea,KY
Overview
4
4
years of professional experience
Work History
Packhouse Team Lead
Mastronardi Produce
Berea, KY
10.2022 - Current
- Supervised over 10 team members to follow through with daily production procedures and health/food safety requirements.
- Mentored and trained operators on proper machine usage and safety throughout production floor.
- Repaired equipment to keep production moving smoothly, informing maintenance of machinery issues.
- Created successful work schedules for each team member to maintain production and ensure a fully staffed shift.
- Followed through with daily pre and post operational checklists ensuring that production floor is ready for production.
Rural Mail Carrier
United States Postal Service
Berea, KY
04.2021 - 05.2022
- Organized, cased and delivered mail to 700+ houses per day.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Handled accurate cash payments for postage and incurred fees.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Support Specialist
Michaels Craft Store
Richmond, KY
04.2019 - 05.2021
- Responded to customer inquiries and resolved complaints to increase satisfaction of customers.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons at beginning and end of shift.
- Followed planogram blueprints to build new displays and shelves for new and incoming product.
Education
High School Diploma -
Madison Southern High School
Berea, KY05.2019
Skills
- Team Development
- GMP Implementation
- Production Operations
- Communication
Timeline
Packhouse Team Lead
Mastronardi Produce
10.2022 - Current
Rural Mail Carrier
United States Postal Service
04.2021 - 05.2022
Support Specialist
Michaels Craft Store
04.2019 - 05.2021
High School Diploma -
Madison Southern High School