Hannah Brooks

Onboard and train community service providers to offer accompaniment and support to clients in crisis seeking assistance in navigating the various social service systems.

Support community service providers as they support clients in crisis by developing and offering ongoing training, workshops, and professional development opportunities to community service providers.

Provide space to community service providers for support through case conferencing, social connections, resource research, and more.

Develop a culture of care for team members by offering one-on-one support, check-ins, and monthly team-building opportunities.

Meet with community ministry leaders and collaborate to develop program ministry-wide.

Connect with providers and build relationships to determine values-aligned partners.

Evaluate training programs to determine what is missing from the curriculum. Develop trainings that are not currently accessible.

• Facilitated ongoing communication between clinical staff, patients, and families throughout the intake process, ensuring all parties remained informed and engaged in the care plan.
• Managed a high volume of intake calls, ensuring timely scheduling of appointments and appropriate follow-up communication.

• Developed strong rapport with clients, fostering a trusting environment for optimal therapeutic outcomes.
• Documented client progress, ensuring accurate records for treatment planning and regulatory compliance.
• Provided crisis intervention services, stabilizing clients during acute episodes of distress.
• Maintained strict adherence to confidentiality protocols ensuring HIPAA compliance while discussing sensitive matters regarding patient cases.

• Connected families with valuable community resources, increasing their access to necessary services.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.