Hannah Collies
Shepherdsville
Summary
Seeking a position as a receptionist/customer service representative in the medical field. Dynamic and dedicated Cashier/Customer Service Representative with a proven track record at Kroger, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Committed to maintaining high standards of cleanliness and reliability, contributing to a positive shopping experience and fostering customer loyalty.
Overview
2
2
years of professional experience
Work History
Cashier/Customer Service Representative
Kroger
06.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier/Customer Service Representative
Walmart
09.2022 - 01.2023
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Worked with floor team and managers to meet wide range of customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
No Degree - Nursing
ATA Nursing College
Louisville, KYHigh School Diploma -
Bullitt Central High School
Shepherdsville, KY05-2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
Languages
English
Native or Bilingual
Timeline
Cashier/Customer Service Representative
Kroger
06.2023 - 05.2024
Cashier/Customer Service Representative
Walmart
09.2022 - 01.2023
No Degree - Nursing
ATA Nursing College
High School Diploma -
Bullitt Central High School
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