Hannah Cromer
Louisville
Summary
Energetic professional equipped to handle demanding workloads covering regular and special events programming. Works smoothly at all levels to meet creative, technical and operational goals. Excels at promotions and materials management. Proven expertise in logistics coordination, cross-departmental collaboration, staff supervision, and high-pressure problem solving. Passionate about contributing to a high-performing program through precision, organization, and service-driven leadership.
Overview
4
4
years of professional experience
Work History
Program Coordinator of Summer Operations
University of Louisville
05.2023 - Current
- Provide leadership and coordination for a large-scale summer programs operation serving 7,000+ student and conference guests annually across 8 residential facilities.
- Served as the primary on-site point of contact for clients, vendors, and internal stakeholders, facilitating smooth check-ins/check-outs, accurate rosters, and rapid issue resolution.
- Functioned as primary on-site operations contact for campus partners such as Athletics and Admissions, managing housing logistics for camps, early arrivals, and transitional periods.
- Facilitated hiring for team of 16-18 Conference Assistants and 2-3 graduate interns, managing scheduling, training, performance management, and real-time problem solving.
- Partner closely with Facilities, Housekeeping, Parking & Transportation, and external vendors to coordinate preventative maintenance, urgent repairs, inspections, and turnaround timelines.
- Resolved facility emergencies, addressed last minute changes, and managed high-volume arrival days during a 24-hour on-call rotation.
- Created operational communications and logistics guides to enhance clarity and efficiency for internal teams and external partners.
HR Intern
Western Kentucky University
10.2022 - 05.2023
- Assisted in performance appraisal projects and utilized HRIS tools, including Banner.
- Collaborated with benefits team to facilitate employee registration for benefits.
- Supported planning and execution of employee-focused events, such as 'Take our Kids to Work Day'.
- Worked with WKU employees to complete forms such as I-9’s and PSLF.
- Managed social media pages and regularly created engaging content using Canva.
Accounting/HR Intern
Cheetah Clean Auto Wash
01.2022 - 10.2022
- Created daily summary reports containing data from previous day’s revenue totals.
- Completed commission reports and tracked sales for accurate compensation calculation.
- Facilitated onboarding and offboarding processes for employees.
- Conducted phone interviews and maintained applicant tracking records.
- Assisted with administrative tasks including filing, processing invoices, and managing membership cancellations.
Education
Master of Education - Higher Education Administration
University of Louisville
05-2026
Bachelor of Science - Human resource management
Western kentucky university
05-2023
Skills
- Event operations
- Customer relationship management
- Vendor management
- Staffing and on-call management
- Cross-functional leadership
- Workload management
- Risk resolution
- Data tracking and invoicing
- Mondaycom
- Workday and PeopleSoft
- Teams and Zoom
- Outlook and scheduling
Committee And Additional Professional Experience
- 2023 ACUHO-I Conference Attendee and Facilitator
- 2023 ACUHO-I Outstanding New Professional Award Nominee
- 2023 KAHO Conference Presenter
- 2023 ACC SHO Committee
- 2024-2025 ACUHO-I Membership Committee Member
- 2024 UofL Student Affairs Staff Engagement Committee Member
- 2025 UHRE Staff Engagement Committee Member
- 2025 ACCED-I Member
Timeline
Program Coordinator of Summer Operations
University of Louisville
05.2023 - Current
HR Intern
Western Kentucky University
10.2022 - 05.2023
Accounting/HR Intern
Cheetah Clean Auto Wash
01.2022 - 10.2022
Master of Education - Higher Education Administration
University of Louisville
Bachelor of Science - Human resource management
Western kentucky university