Hannah Fitzpatrick
Nicholasville,KY
Summary
- Accomplished and Certified Pharmacy Technician with over 5 years of experience in retail pharmacy
- On-site coordinator for the "MedSync" program that aimed to help patient adherence by synchronizing all of their maintenance medications so they could be picked up together.
- Helped my pharmacist-in-charge complete MTM opportunities
- Pharmacy professional with comprehensive expertise in medication management and patient interaction.
- Adept at maintaining precise medication records, compounding medications, and supporting pharmacists in daily operations.
- Known for team collaboration and adaptability in dynamic environments, ensuring optimal patient care and workflow efficiency.
Overview
5
5
years of professional experience
Work History
Certified Pharmacy Technician
Kroger Pharmacy
11.2019 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
Education
Associate of Science - Science
Bluegrass Community And Technical College
Lexington, KY05.2024
Skills
- Customer Service
- Prescription Processing
- HIPAA Compliance
- Verbal Communication
- Pharmaceutical Knowledge
- Insurance Billing
- Patient Education and Counseling
- Pharmaceutical Calculations
Timeline
Certified Pharmacy Technician
Kroger Pharmacy
11.2019 - Current
Associate of Science - Science
Bluegrass Community And Technical College
Similar Profiles
Rabeeh KarnibRabeeh Karnib
Pharmacist at Kroger PharmacyPharmacist at Kroger Pharmacy
Kristen ParkKristen Park
Kroger Pharmacy Technician at Kroger PharmacyKroger Pharmacy Technician at Kroger Pharmacy
Makayla GendrolisMakayla Gendrolis
Pharmacy Technician at Kroger PharmacyPharmacy Technician at Kroger Pharmacy