Hannah Hughes
Lancaster
Summary
I have 10+ years in customer service. I am Experienced with handling customer interactions and resolving issues promptly. I have experience with Medical insurance, Insurance verification, and collecting payments.
Overview
13
13
years of professional experience
Work History
Paraeducator, Special Education
Garrard County Board Of Education
08.2021 - Current
- Supported individual education plans by implementing tailored instructional strategies for diverse learning needs.
- Assisted teachers in classroom management, fostering a positive learning environment for students with disabilities.
- Collaborated with multidisciplinary teams to assess student progress and adapt teaching methods accordingly.
- Developed and maintained engaging educational materials to enhance student participation and understanding.
- Monitored student behavior, implementing interventions to encourage positive social interactions and emotional regulation.
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
Front Desk and Insurance Coordinator
Ditto and Musick Eye Care Center
01.2018 - 01.2021
- Coordinated insurance claims processing to ensure timely resolution and compliance with company policies.
- Streamlined communication between clients and insurance providers, enhancing customer satisfaction and service delivery.
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Collected premiums and issued accurate receipts.
Inside Sales and Customer Dervice
Pneu- Draulics
06.2012 - 01.2018
- Self-motivated, with a strong sense of personal responsibility. Worked independently on 50+ accounts to deliver parts in a timely manner.
- Customer Service, Worked with Account reps to deliver parts needed, and fix any issues that came up.
- Daily use of Computer, Excel, Fax and Phone.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance. Worked with outside account manager, so they could visit accounts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - Education
University of The Cumberlands
Williamsburg, KY12-2028
Skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Scheduling
- Paperwork processing
- Appointment scheduling
Timeline
Paraeducator, Special Education
Garrard County Board Of Education
08.2021 - Current
Front Desk and Insurance Coordinator
Ditto and Musick Eye Care Center
01.2018 - 01.2021
Inside Sales and Customer Dervice
Pneu- Draulics
06.2012 - 01.2018
No Degree - Education
University of The Cumberlands
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