Hannah Lardner
Louisville,KY
Summary
Dependable, organized and loyal team member. Detail-oriented, responsible, multi-tasker. Great at working in fast paced environments with customers and coworkers. Creating things with my hands, sharing knowledge and giving guests an experience they will not forget is very important to me.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front of House Leader
Good Belly Sandwich Shop
03.2023 - Current
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Streamlined communication between kitchen and service staff, ensuring timely delivery of food orders.
- Trained new employees in company policies, service standards, and menu knowledge to maintain a consistent guest experience.
- Managed daily cash handling procedures, accurately reconciling sales reports and deposits.
- Maintained inventory counts and analysis of all front of house products.
Bartender-Shift Lead
Ten20 Craft Brewery
10.2022 - 06.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up and breaking down for shifts, preparing and closing cash drawers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Deliver great customer service, attending to guests and any issues that arise.
- Helped develop new cocktails, mocktails and coffee drinks.
Food & Beverage Manager
Safai Coffee Shop
03.2015 - 05.2022
- Trained and assisted new staff members.
- Prepared food and beverage items, insuring highest quality and consistency.
- Worked in fast-paced environment with sense of urgency to serve guests needs.
- Kept kitchen/bar up to code for health and safety inspections.
- Created recipes for new menu items and implemented new recipes.
- Created task lists, inventory sheets, waste logs, prep sheets, par sheets and instructions for all food and beverages.
- Addressed any issues that arose day to day with customers, staff and business.
- Maintained proper food/beverage cost for all menu items.
Bartender/Expo
Kentucky Center For Performing Arts
09.2015 - 12.2016
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, setting up for incoming shift and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Worked in the kitchen organizing food running and ensurance of food quality.
Banquet Captain
21c Museum Hotels
03.2010 - 09.2015
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Created par sheets and directed staff on set up and break down of events.
- Worked behind the scenes to create schedules, inventory and ordering.
- Attended weekly meetings with all managers and chefs to ensure the continued satisfaction of guests and create plans for future events.
Education
Travel Advisor
The Travel Institute
High School Diploma -
Seneca High School
Louisville, KY2008
Skills
- Staff Management & Training
- Menu Development
- Project Management
- Inventory and Ordering Management
- Cost Analysis
- Coffee and Alcohol Knowledge
- Extensive Customer Service Skills
- Safe Serving Knowledge
- Scheduling Management
Certification
Kentucky Department of Public Health Food Manager Training Course
Timeline
Front of House Leader
Good Belly Sandwich Shop
03.2023 - Current
Bartender-Shift Lead
Ten20 Craft Brewery
10.2022 - 06.2023
Bartender/Expo
Kentucky Center For Performing Arts
09.2015 - 12.2016
Food & Beverage Manager
Safai Coffee Shop
03.2015 - 05.2022
Banquet Captain
21c Museum Hotels
03.2010 - 09.2015
Travel Advisor
The Travel Institute
High School Diploma -
Seneca High School
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