Hannah Poston
Richmond
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at BJ's Restaurant & Brewhouse. Proven ability to build relationships and engage guests, while effectively managing quality control and patient care. Recognized for mentoring new hires and enhancing revenue through strategic product recommendations.
Overview
2
2
years of professional experience
Work History
Server
Bob Evans Restaurant
11.2023 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Trainer
BJ's Restaurant & Brewhouse
08.2023 - 02.2025
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached new front-line employees on hospitality's best practices.
- Provided exemplary customer-service based hospitality in a rapidly changing environment.
- Recommended products to customers to effectively increase restaurant revenue.
- Provided quality customer service and effectively deescalated customer conflicts.
Education
Certificate - Certified Phlebotomy Technician
Kentucky Healthcare Training
Lexington, KY06-2025
Randall K. Cooper High School
Union, KY06-2020
Skills
- Strong work ethic
- Exceptional customer service
- Building relationships
- Quality control
- Guest engagement
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
Timeline
Server
Bob Evans Restaurant
11.2023 - 06.2025
Trainer
BJ's Restaurant & Brewhouse
08.2023 - 02.2025
Certificate - Certified Phlebotomy Technician
Kentucky Healthcare Training
Randall K. Cooper High School
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