Hannah Smith
Richmond
Summary
Dynamic Activities Assistant with a proven track record at Generations Adult Day Service, excelling in creative planning and resident support. Expertly enhanced engagement through innovative activities, fostering cognitive health and social integration. Strong communicator with exceptional flexibility, ensuring a safe and positive environment for diverse participants.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Activities Assistant/ DSP
Generations Adult Day Service
02.2025 - Current
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Engaged residents through events, small groups, and personal attention.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
Call Center Representative
Heartland Capital Investments
05.2024 - 07.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier
Walmart
06.2021 - 07.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
High School Diploma -
Graves County High School
Graves County, Ky05-2022
Skills
- Senior living experience
- Resident support
- Creative planning
- Play-based learning
- Flexibility
- Special education
- Office administration
- Student engagement
- Social integration
- Behavioral management
- Event planning
- Teacher collaboration
- Event coordination
- Safe, positive learning environment
- Classroom management
- Class management
- Lesson planning
- Elementary education
- Child development
- Activity planning
Certification
- Certified (CPR), and (First aid)
- Certified (DSP, Direct Support Professional
Timeline
Activities Assistant/ DSP
Generations Adult Day Service
02.2025 - Current
Call Center Representative
Heartland Capital Investments
05.2024 - 07.2024
Cashier
Walmart
06.2021 - 07.2024
High School Diploma -
Graves County High School
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