Hannah Osborne
Williamstown
Summary
Dedicated and compassionate Special Education teaching candidate with a Bachelor of Arts in psychology and eligibility for Kentucky Option 6 Alternative Certification in Special Education (LBD/MSD P-12). Experienced in behavioral health, crisis intervention, case management, transportation coordination, and supporting children, adolescents, and families facing significant challenges. Skilled at building positive relationships collaborating with multidisciplinary teams, managing behaviors, and advocating for individual needs. Committed to creating a safe, supportive learning environment where all students can succeed.
Overview
9
9
years of professional experience
Work History
Senior Care Navigator
Ramey-Estep Regroup
Georgetown, KY
12.2021 - Current
- Coordinate services and resources for youth and families
- Advocate for client needs through collaboration with community partners
- Maintain detailed documentation and case records
- Support crisis intervention and behavioral health needs
- Build positive relationships with youth, families, and service providers
- assist in care planning and goal development
Administrative Assistant
Ramey-Estep Regroup
Georgetown, KY
12.2021 - 01.2026
- Managed confidential records and documentation
- Coordinated communication among departments
- Maintained accurate databases and reports
- Assisted leadership with daily operational functions
Transportation Coordinator/Transporter
Ramey-Estep Regroup
Georgetown, KY
12.2021 - 01.2026
- Coordinated transportation schedules
- Ensured safe transportation while maintaining professional relationships
- Utilized de-escalation and crisis intervention techniques
- Communicated effectively with families and treatment providers
- Demonstrated strong organizational and problem-solving skills in fast-pace environments
Rural Mail Carrier Associate
United States Postal Service, USPS
Sandy Hook, KY
03.2017 - 12.2021
- Delivered mail efficiently across designated rural routes, ensuring timely service and customer satisfaction.
- Managed daily route planning using GPS technology to optimize delivery efficiency.
- Trained new employees on postal regulations and safety protocols for effective service delivery.
- Monitored vehicle maintenance schedules to ensure safe and reliable transportation for deliveries.
- Cultivated strong relationships with customers, fostering community trust and satisfaction in postal services.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
Education
Bachelor of Arts - Psychology
Northern Kentucky University
Newport, KY12-2025
High School Diploma -
Lawrence County High School
Louisa06-2014
Skills
- Behavioral Management
- Crisis Intervention
- Collaboration with families
- Team Collaboration
- Case Management
- Communication Skills
- Conflict Resolution
- De-escalation Techniques
- Documentation
- Organization and Time Management
Timeline
Senior Care Navigator
Ramey-Estep Regroup
12.2021 - Current
Administrative Assistant
Ramey-Estep Regroup
12.2021 - 01.2026
Transportation Coordinator/Transporter
Ramey-Estep Regroup
12.2021 - 01.2026
Rural Mail Carrier Associate
United States Postal Service, USPS
03.2017 - 12.2021
Bachelor of Arts - Psychology
Northern Kentucky University
High School Diploma -
Lawrence County High School