Harish Patel
Louisville
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
23
23
years of professional experience
Work History
Business Owner
Liquor world
Louisville
2014.04 - Current
- Managed inventory levels to ensure product availability and minimize waste.
- Developed marketing strategies to increase customer engagement and brand loyalty.
- Oversaw daily operations to maintain a high standard of service and efficiency.
- Analyzed sales trends to optimize product selection and pricing strategies.
- Directed financial planning and budgeting processes for operational sustainability.
- Kept records for production, inventory, income, and expenses.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained, and supervised employees.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making.
- Managed daily operations of a busy retail liquor store.
- Mitigated business risks by working closely with staff members and assessing performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Manager
Dunkin' Donuts
Newark
2005.11 - 2013.07
- Managed daily operations to ensure efficient service and product quality.
- Trained and mentored staff to enhance team performance and customer satisfaction.
- Implemented inventory control processes to maintain stock levels and reduce waste.
- Enforced health and safety standards to create a safe work environment.
- Developed training materials for new employees to standardize procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Analyzed market trends and competitor activity to inform business strategy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
Small Business Manager
Convenience Store
Newark
2003.02 - 2005.09
- Managed daily operations and maintained store inventory levels.
- Oversaw staff scheduling and ensured adequate coverage during peak hours.
- Trained new employees on customer service and store policies.
- Handled cash management, including daily reconciliations and deposits.
- Addressed customer inquiries and resolved complaints effectively.
- Implemented promotional displays to enhance product visibility and sales.
- Organized meetings between employees, customers and other stakeholders in order to discuss strategic plans for the future of the company.
- Organized business accounting and invoicing in QuickBooks.
- Coordinated with suppliers to ensure timely delivery of products.
- Negotiated contracts with vendors for supplies, services and other needs of the company.
- Established policies for employee recruitment, onboarding process, training programs.
- Developed strategies to increase sales and profitability of the company.
- Identified risk factors associated with potential projects or investments for the small business.
- Leveraged technology solutions such as cloud computing systems to streamline operations within the organization.
- Maintained accurate records of all financial transactions related to the small business.
- Established key performance indicators to measure organizational effectiveness.
- Analyzed market trends to identify opportunities for growth in the industry.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Improved tools to enable better tracking and business analysis.
- Provided feedback to improve strategies, programs and initiatives.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Defined accountabilities and established performance objectives and metrics to execute strategy.
- Created comprehensive onboarding processes and activities to acclimate new hires.
- Translated customer needs into operational plan to fulfill projects with right resources.
- Used variety of software packages to support sales functions.
- Managed budgeting, forecasting, and financial analysis processes to ensure financial health.
Skills
- Inventory management
- Financial planning
- Marketing strategy
- Sales analysis
- Vendor negotiation
- Staff training
- Team leadership
- Performance evaluation
- Effective communication
- Data analysis
- Negotiation
- Strategic planning
- Purchasing and planning
- Sustainable business models
- Team collaboration and leadership
- Professional networking
- Project management
- Staff hiring
- Trends analysis
- Sales strategics
- Entrepreneurial leadership
- Staffing oversight
- Financial management
- Organizational development
- Business administration
- Cost control and budgeting
- Staff management
- Business development
- Public speaking
- Business marketing
- Performance improvement
- Accounting management
- Negotiation and persuasion
- Driven and determined
- Financial administration
- Sales development
- Customer service
Timeline
Business Owner
Liquor world
2014.04 - Current
Manager
Dunkin' Donuts
2005.11 - 2013.07
Small Business Manager
Convenience Store
2003.02 - 2005.09