Harold Clark
Lexington
Summary
Dynamic professional with extensive experience at RATPDEVUSA, excelling in customer service and dispatch software utilization. Proven ability to enhance operations through effective communication and problem-solving. Recognized for training new hires and managing high-stress situations, ensuring safety and efficiency in transit operations. Committed to fostering teamwork and collaboration.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
37
37
years of professional experience
Work History
Dispatcher
RATPDEVUSA
Lexington, KY
03.2023 - Current
- Monitored real-time transit operations to ensure efficient service delivery.
- Coordinated communication between drivers and management for optimal route adjustments.
- Utilized dispatch software to track vehicle locations and status updates.
- Provided support in resolving customer inquiries and complaints promptly.
- Assisted in training new team members on operational protocols and systems.
- Developed contingency plans for service disruptions to minimize delays.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Bus Driver
RATPDEVUSA
Lexington, KY
10.2022 - 10.2023
- Operated bus routes efficiently while ensuring passenger safety and comfort.
- Conducted pre-trip and post-trip vehicle inspections to maintain compliance with safety regulations.
- Provided exceptional customer service by assisting passengers with inquiries and resolving issues promptly.
- Demonstrated adaptability by navigating diverse traffic conditions and adjusting routes as needed.
- Trained new drivers on operational procedures and safety protocols to enhance team performance.
- Collaborated with dispatch to report incidents and coordinate vehicle maintenance effectively.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
Bus Driver
Red Cross
Lexington, KY
02.2020 - 10.2022
- Operated bus routes efficiently while ensuring passenger safety and comfort.
- Conducted pre-trip and post-trip vehicle inspections to maintain compliance with safety regulations.
- Provided exceptional customer service by assisting passengers with inquiries and resolving issues promptly.
- Demonstrated adaptability by navigating diverse traffic conditions and adjusting routes as needed.
- Trained new drivers on operational procedures and safety protocols to enhance team performance.
- Collaborated with dispatch to report incidents and coordinate vehicle maintenance effectively.
Deputy Jailer
Franklin County Regional Jail
Frankfort, KY
03.2015 - 01.2020
- Supervised daily activities of inmates, ensuring compliance with facility regulations.
- Conducted routine security checks to maintain safety and order within the jail.
- Assisted in inmate transportation for court appearances and medical appointments.
- Monitored inmate behavior, documenting incidents and reporting concerns to senior staff.
- Collaborated with law enforcement agencies during intake and release processes.
- Trained new staff on operational procedures and safety protocols to ensure effective team performance.
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Facilitated the transport of inmates to court appearances, medical appointments, and other off-site locations while ensuring security at all times.
- Conducted regular headcounts to verify the presence of all assigned inmates within the housing unit.
- Performed routine inspections of facility equipment to ensure proper functioning and adherence to safety standards.
- Trained new deputy jailers on department policies, procedures, and best practices for maintaining a safe working environment within the correctional setting.
Instructor
US Army
Fort Knox, KY
08.1989 - 03.2012
- Developed and delivered instructional materials for diverse military training programs.
- Facilitated classroom discussions to enhance participants' understanding of complex concepts.
- Evaluated student performance and provided constructive feedback for improvement.
- Collaborated with other instructors to align curriculum with operational objectives.
- Adapted teaching methods to accommodate various learning styles and needs.
- Mentored junior instructors, fostering professional growth and development within the team.
- Analyzed training outcomes to refine course content and enhance effectiveness.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
Education
Bachelor - Business Administration And Management
Brown Mackie College
Louisville, KYInstructor -
US Army Instructor Course
Fort Benning, GA05.2000
GED - General Studies
Norwood High School
Norwood,OH08.1988
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Problem-solving
- Schedule management
- Technical aptitude
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Improving operations
- Software proficiency
- Training new hires
- Driver communication
- Critical thinking
- Multitasking Abilities
- Effective communications
- Organizational skills
- Microsoft office
- Excellent communication
- Teamwork and collaboration
- Task prioritization
- Mentoring and coaching
- Communication management
- Verbal communication
- Training and development
- Regulatory compliance
Timeline
Dispatcher
RATPDEVUSA
03.2023 - Current
Bus Driver
RATPDEVUSA
10.2022 - 10.2023
Bus Driver
Red Cross
02.2020 - 10.2022
Deputy Jailer
Franklin County Regional Jail
03.2015 - 01.2020
Instructor
US Army
08.1989 - 03.2012
Bachelor - Business Administration And Management
Brown Mackie College
Instructor -
US Army Instructor Course
GED - General Studies
Norwood High School