Hatigje Thaqi
Louisville
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs and providing tailored solutions. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
20
20
years of professional experience
Work History
Seller
Dillards Department Store
Louisville
12.2022 - 01.2024
- Replenished and arranged items to maintain appearance.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
Picker Packer
RX Crossroads
Louisville
03.2020 - 03.2022
- Ensured accurate fulfillment of medication prescriptions.
- Inspected all required patient information and relayed any discrepancies to the pharmacy.
- Read orders to verify attributes and quantities of merchandise.
- Packaged fragile items with protective padding to prevent damages during shipments.
Cashier Manager
HMS Host International
Louisville
05.2009 - 08.2018
- Worked at both Crown Plaza and HMS Host for over a Decade. For nearly a year and a half, I worked a 3rd job part time as well.
- Maintained accurate records of sales transactions and inventory levels.
- Ensured kiosks were stocked with merchandise and promotional materials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Cashier/Host
Crown Plaza
Louisville
07.2004 - 08.2018
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Served as point-of-contact for resolving guest complaints or special requests.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Restaurant Hostess
Mariott Hotel
Louisville
01.2006 - 07.2007
- Worked Part-Time on the weekends while working at HMS Host and Crown Plaza. Worked a total of 3 jobs at the same time.
- Inspected dining and serving areas for cleanliness and proper setup.
- Provided menus and answered questions about menu items and specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Education
High School Diploma -
Gjimnaz Kuvendi Arbrit
Ferizaj, Kosovo03-2003
Skills
- Visual merchandising
- Sales analysis
- Inventory management
- Customer engagement
- Product knowledge
- Point of sale operation
- Customer service
- Communication skills
- Time management
- Sales techniques
- Hospitality and accommodation
Languages
English
Professional
Albanian
Native/ Bilingual
Timeline
Seller
Dillards Department Store
12.2022 - 01.2024
Picker Packer
RX Crossroads
03.2020 - 03.2022
Cashier Manager
HMS Host International
05.2009 - 08.2018
Restaurant Hostess
Mariott Hotel
01.2006 - 07.2007
Cashier/Host
Crown Plaza
07.2004 - 08.2018
High School Diploma -
Gjimnaz Kuvendi Arbrit
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