- Cooking
- I enjoy helping others and giving back to the community
- Animal Care
- Enjoy hobbies that combine physical activity with outdoor exploration
- Reading
- Music
- Watching Movies and TV Shows
- Baking
Haven Saylor
Wallins Creek
Summary
Assistant Manager experienced in operations management and customer relations. Enhanced customer satisfaction and team productivity through effective leadership and money handling skills, achieving significant improvements in service quality and staff development. Clinical Coder with solid foundation in medical coding and compliance, translating clinical diagnoses and procedures into standardized codes to ensure proper documentation and billing.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Clinical Coder
Appalachian Regional Hospital
Harlan, KY
12.2025 - Current
- Collaborated with healthcare providers to clarify documentation and optimize coding practices.
- Implemented process improvements that enhanced the efficiency of coding workflows and reduced errors.
- Analyzed complex medical records to ensure accurate coding and compliance with regulations.
- Reviewed coding audits and provided feedback to maintain high standards of accuracy and consistency.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Verified signatures and checked medical charts for accuracy and completion.
Assistant Manager/2nd Shift Manger
Smok'n Joes Express
Harlan, KY
04.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, organized store environment, enhancing customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, onboarding new employees, ensuring adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate of Science - Medical Coding
Southeast Community And Technical College
Harlan, KY12-2023
High School Diploma -
Harlan Independent High School
Harlan, KY05-2020
Skills
- Medical Billing
- ICD-10 skills
- Team leadership
- Customer Service
- Coding Standards Enforcement
- Operations Management
- Workflow Optimization
- Health Information Management
- Regulatory Compliance
- EHR Software
- Client support
- Teamwork and Collaboration
- Professional demeanor
- Clinical Analysis
- Continuous learning
- Medical Record Review
- Coding Accuracy
Certification
Certificate in Medical Coding- Southeast Community and Technical College
Interests
Timeline
Clinical Coder
Appalachian Regional Hospital
12.2025 - Current
Assistant Manager/2nd Shift Manger
Smok'n Joes Express
04.2020 - Current
High School Diploma -
Harlan Independent High School
Associate of Science - Medical Coding
Southeast Community And Technical College