Hayden Frazier
Nicholasville
Summary
Dynamic customer service professional with extensive experience at Lowe's, excelling in problem resolution and team collaboration. Recognized for training new associates and enhancing customer satisfaction through effective product knowledge. Proven ability to maintain composure under pressure while delivering exceptional service and fostering loyalty among customers.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Lowe's
05.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers with product selection, ensuring satisfaction and fostering loyalty.
- Maintained knowledge of store layout and inventory to facilitate quick responses to customer needs.
- Trained new associates on company policies and best practices in customer engagement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Forklift trainer
Server Assistant
Malone's Steakhouse
06.2022 - 08.2022
- Assisted servers in delivering food and beverages to ensure timely service.
- Maintained cleanliness of dining area, optimizing guest experience.
- Supported inventory management by restocking supplies as needed.
- Collaborated with kitchen staff to ensure accurate order preparation.
Education
Bachelor of Arts - Accounting And Finance
University of Kentucky
Lexington, KY12-2027
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Department trainer
- Cross-functional team collaboration
- Calm and professional under pressure
Timeline
Customer Service Associate
Lowe's
05.2023 - Current
Server Assistant
Malone's Steakhouse
06.2022 - 08.2022
Bachelor of Arts - Accounting And Finance
University of Kentucky
Awards
CEO Recognition May 2024
Customer Satisfaction Survey leader
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