HAYLEIGH BAUGH
Louisville
Summary
Multitasker with strong work ethic and proven teamwork abilities. Demonstrates effective problem-solving and organizational skills. Reliable and dedicated, consistently delivering high-quality results in collaborative environments.
Overview
5
5
years of professional experience
Work History
Inside Sales and Marketng
Shamrock Sales Group
Louisville
10.2025 - Current
- Managed customer inquiries through phone and email communication.
- Developed marketing materials to promote product offerings effectively for multiple manufacturers.
- Collaborated with the sales manager to refine sales strategies and identify new business.
- Prepare presentation materials, samples, or literature for customer visits.
- Maintain accurate customer information, records, call logs, project tracking, and opportunity in the Shamrock Sales Google CRM System.
Sales and Catering Coordinator - Manager in Training Program
Omni Louisville Hotel
Louisville
06.2024 - 10.2025
- Types and distributes all correspondence, including letters, emails, proposals, contracts, etc. for assigned managers.
- Coordinates and works with associates to plan all in-house banquet event orders.
- Assists in the contract turnover process and checks contracts, space, and FDC (Salesforce) bookings to ensure accuracy and that they match.
- Assists the team with creating PM accounts and sending Sertifi links; tracks all credit card authorizations to ensure they have been paid.
- Helps in entering group information (sites, resumes) in the FDC (Salesforce).
- Takes detailed inquiry leads and submits them to the appropriate manager.
Event Coordinator
Bryant's Rent-All
Lexington
01.2024 - 06.2024
- Answer clients' inquiries and process rental orders over the phone and in person.
- Review client needs and coordinate with appropriate departments.
- Greet and assist walk-in clients with any questions or process rental reservations, finalize quote details, obtain client signatures, and final payments.
- Provide pricing quotes as needed for customers.
- Recommend rental equipment to clients based on their individual needs.
Event Planning Intern
ShaFox Weddings & Events
Louisville
05.2021 - 08.2023
- Trained directly with wedding/event planner assisting to make sure the events ran smoothly and exactly as planned.
- Familiarity with wedding vendors and venues, as well as space planning and assisting in coordinating all wedding day activities, including setup, vendor arrivals, ceremony, reception, and teardown.
Rooms Internship
Omni Louisville Hotel
Louisville
05.2023 - 07.2023
- Front Desk Agent was responsible for providing a five-star welcome and departure experience to each guest, as well as serving as an ambassador throughout the guests stay.
- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedure.
- Document all guest requests, complaints or problems.
- Learned all responsibilities of Hotel housekeeping. Supervising housekeepers, double checking that Omni Standards are met in all areas by monitoring quality assurance.
Front of House Kitchen
Parlor Doughnuts
Lexington
02.2022 - 05.2022
- Make an excellent first impression on each customer while taking customer orders and completing transactions.
- Executing all tasks per Front of House checklists.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Bachelor of Science (B.S.) - Hospitality, Management, and Tourism, Business
University of Kentucky
Lexington, KY12.2023
Skills
- Microsoft Windows and Office
- Point of Rental Software
- Salesforce CRM
- OPERA PMS
- Social Tables platform
- Customer service excellence
Memberships Or Activities
- University of Kentucky Athletics - Dance Team, 2020-2024, Year-round team involved in a variety of campus activities, performances, and service opportunities. Being a 4-year member of a college sports team has taught me quality leadership skills, teamwork, and perseverance.
- Delta Delta Delta Sorority, Tri Delta is an assembly of women with shared values dedicated to steadfastly loving one another and being brave, bold, and kind. Leader in Tri-Delta's Greek Sing, which is the largest Greek Philanthropy event on the University of Kentucky's campus.
Timeline
Inside Sales and Marketng
Shamrock Sales Group
10.2025 - Current
Sales and Catering Coordinator - Manager in Training Program
Omni Louisville Hotel
06.2024 - 10.2025
Event Coordinator
Bryant's Rent-All
01.2024 - 06.2024
Rooms Internship
Omni Louisville Hotel
05.2023 - 07.2023
Front of House Kitchen
Parlor Doughnuts
02.2022 - 05.2022
Event Planning Intern
ShaFox Weddings & Events
05.2021 - 08.2023
Bachelor of Science (B.S.) - Hospitality, Management, and Tourism, Business
University of Kentucky