Hayley Carretti

• Greeted patients warmly and ensured a welcoming environment.
• Scheduled appointments using electronic health record systems efficiently.
• Managed patient intake forms and verified insurance information accurately.
• Coordinated communication between patients and medical staff seamlessly.
• Handled incoming calls, addressing inquiries and directing calls appropriately.
• Maintained organized patient files in compliance with privacy regulations.
• Processed payments and managed billing inquiries professionally.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Entered insurance, demographics and health history into patient database.
• Took messages from patients and promptly relayed to appropriate staff.
• Protected patients by observing strict HIPAA guidelines.

Front desk employee:

• Assisting customers with their needs
• Answering phone calls
• Greeting customers

Childcare employee:

• Watched children for 2 to 4 hours
• CPR &' first aid &' AED certified

• Filing and charting
• Conformation calls
• Admission paperwork
• Maintained positive working relationship with fellow staff and management
• Observed the practice manager in her daily responsibilities