Hayley Prater
Paintsville
Summary
Dynamic professional with extensive experience in healthcare and retail, excelling in customer service and operational efficiency. Proven ability to train staff and manage inventory. Recognized for ranking 2nd in credit card applications in the region at Lowe's. Detail-oriented and adept at multitasking, ensuring compliance and enhancing productivity in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Preauthorization Coordinator
Paintsville ARH
12.2024 - Current
- Coordinated patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Provided training for new staff on office protocols and tools.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced healthcare environment.
- Researched varying insurance companies used by patients in order to provide sufficient data for procedure authorizations.
Sales Specialist
Lowe's
01.2024 - 05.2024
- Developed comprehensive product knowledge to assist customers in making informed purchasing decisions.
- Implemented visual merchandising strategies to enhance product display and drive sales engagement.
- Collaborated with coworkers to streamline inventory management processes, improving efficiency.
Head Cashier
Lowe's
06.2022 - 05.2024
- Supervised cash register operations ensuring accurate transactions and customer satisfaction.
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Managed cash handling procedures.
- Assisted in maintaining inventory levels through effective stock management techniques.
- Ranked 2nd in the region in credit card applications in 2023.
Cash Office Clerk
Lowe's
06.2022 - 05.2024
- Processed cash transactions accurately, ensuring compliance with company policies.
- Reconciled daily cash reports to maintain financial integrity and accountability.
- Investigated discrepancies in daily revenue report.
- Managed safe deposits and withdrawals, safeguarding company assets effectively.
Food Service Worker
Dairy Queen
01.2019 - 05.2023
- Operated kitchen equipment to prepare food items according to established recipes and standards.
- Ensured compliance with health and safety regulations during food preparation and service.
- Trained new employees on food handling procedures and customer service protocols.
- Managed inventory levels, placing orders to maintain stock of essential ingredients.
- 6 years experience of working with the general public beginning from age 16.
Education
Associate of Science - Science
Big Sandy Community And Technical College
Prestonsburg05-2023
High School Diploma -
Johnson Central High School
Paintsville, KY05-2020
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Detail-oriented
- Leadership
- Discretion and confidentiality
Timeline
Preauthorization Coordinator
Paintsville ARH
12.2024 - Current
Sales Specialist
Lowe's
01.2024 - 05.2024
Head Cashier
Lowe's
06.2022 - 05.2024
Cash Office Clerk
Lowe's
06.2022 - 05.2024
Food Service Worker
Dairy Queen
01.2019 - 05.2023
Associate of Science - Science
Big Sandy Community And Technical College
High School Diploma -
Johnson Central High School