Heather Adkins
Georgetown
Summary
Knowledgeable HR/Benefits administration with solid background in Human Resources benefits administration. Developed and streamlined benefits programs to enhance employee satisfaction and retention. Demonstrated proficiency in communication and problem-solving to address employee concerns effectively.
Experienced with benefits administration, compliance, FMLA, and communication. Utilizes organizational skills to manage and streamline benefits programs efficiently. Track record of effective problem-solving and providing clear guidance on benefits-related issues.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
HR/Benefits Coordinator
Scott County Board Of Education
01.2019 - Current
- Managed 2000+ employees across compensation, benefits, HRIS and payroll departments for optimal productivity.
- Coordinated and administered employee health insurance and retirement plans.
- Led management of HR policies regarding vacation, sick time, employee benefits, services and employment discrepancies or issues.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted in the management of FMLA/LOA requests, ensuring timely processing and accurate tracking of leaves taken.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Managed relationships with insurance carriers and vendors, ensuring quality service delivery to employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Maximized employee satisfaction with benefits packages through regular communication and education initiatives.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported HR leadership in the development of long-term strategies for enhancing benefit programs while controlling costs effectively.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained up-to-date knowledge of best practices in benefits administration, continually seeking opportunities for improvement.
- Liaised between multiple business divisions to improve communications.
- Conducted benefits presentations for new hires, individuals and groups of employees.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Reduced company healthcare costs by implementing wellness initiatives and promoting preventative care options.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Analyzed benefits utilization data to make informed recommendations for plan design changes, optimizing costeffectiveness.
- Participated in annual vendor negotiations to secure competitive pricing for various benefit plans offered by the company.
- Collaborated with payroll department to resolve any discrepancies related to benefits deductions or adjustments.
- Served as the primary point of contact for employee benefits inquiries, addressing concerns promptly and accurately.
- Educated new hires on available benefit options during orientation sessions, fostering a positive onboarding experience.
- Developed comprehensive annual open enrollment materials, facilitating a smooth process for all employees.
- Built relationships with vendors to foster quality service delivery.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
- Managed FMLA requests and ADA accommodations, maintaining compliance with federal guidelines while supporting employee wellbeing.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Conducted new employee onboarding and provided ongoing orientation training.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Family Advocate
Pike County Board Of Education
08.2010 - 08.2018
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Developed individualized service plans for families, resulting in improved well-being and stability.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Led educational workshops for parents on topics such as child development and positive discipline techniques to strengthen parent-child relationships.
- Coordinated referrals from other agencies, streamlining access to supportive services for clients in need.
- Created a safe environment for open dialogue between family members during mediation sessions leading towards conflict resolution.
- Developed strong partnerships with local organizations while actively identifying gaps in services, thereby bridging the resources to meet family needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Facilitated support groups for parents, fostering a sense of community and shared learning experiences.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Organized community outreach events, raising awareness about available resources for struggling families.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
Education
No Degree - Human Resources Management
Society For Human Resource Management
Online 12 Week Class (Current)No Degree - Basics
University Of Pikeville
Pikeville, KYChild Degree Associate - Child And Family Development
Care Cources
Online01-2011
High School Diploma -
Shelby Valley High School
Pikeville KY01-2001
Skills
- Employee relations
- Recruitment strategies
- Benefits administration
- Compensation analysis
- Payroll management
- Labor laws compliance
- Verbal and written communication
- New employee enrollment
- Relationship building
- Benefits explanation
- Documentation and reporting
- New employee orientations
- Termination procedures
- FMLA comprehension
- Written and oral communication
- Policy interpretation
- Special projects
- Employee benefits laws
- Payroll coordination
- Regulatory monitoring
- Human resources management
- Open enrollment
- HR compliance
- Benefits interpretation
- Recruitment support
- Employee benefits practices
Accomplishments
- Achieved switching the Scott County BOE section 125 (optional benefits) provider by completing a new company switch with 14 optional benefit plans including 6 different vendors with accuracy and efficiency. This switch lead to saving employees money.
- Supervised team of 3 staff members.
Currently taking SHRM online class
I'm currently enrolled in a 12 week Society for Human Resource Management (SHRM) class. I'm taking this class to better my knowledge in my day-to-day-work. I want to be a better advisor, leader, communicator, and focus on the knowledge and behaviors needed to be proficient in the HR profession.
Timeline
HR/Benefits Coordinator
Scott County Board Of Education
01.2019 - Current
Family Advocate
Pike County Board Of Education
08.2010 - 08.2018
No Degree - Human Resources Management
Society For Human Resource Management
No Degree - Basics
University Of Pikeville
Child Degree Associate - Child And Family Development
Care Cources
High School Diploma -
Shelby Valley High School
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