Heather Au
Maysville
Summary
Detail-oriented logistics clerk with a strong focus on shipment scheduling, documentation handling, and customer service. Committed to enhancing operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Logistics Clerk
Green Tokai
Maysville, KY
10.2017 - Current
- Processed shipping documentation and ensured compliance with regulations.
- Monitored shipment schedules to minimize delays and enhance customer satisfaction.
- Supported warehouse safety compliance by adhering to established protocols and reporting potential hazards promptly.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Stepped up and managed logistics department tasks during supervisor absences.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Sales Associate
Dollar Tree
Maysville, KY
02.2016 - 10.2017
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Buisness Office Secretary
MCTC
Maysville, KY
08.2015 - 12.2015
- Managed daily office operations and ensured efficient scheduling of appointments and meetings.
- Coordinated communication between departments to facilitate information flow and resolve issues promptly.
- Assisted in preparing reports, presentations, and correspondence to support executive decision-making processes.
- Implemented office procedures that improved workflow efficiency and reduced operational delays.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Babysitting
Self-employeed
Maysville, KY
06.2015 - 08.2015
- Supervised daily activities, ensuring safety and engagement for children of various ages.
- Managed schedules and routines, fostering a structured environment for children.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Planned fun outings and educational activities to keep children entertained.
- Monitored children's activities to verify safety and wellbeing.
Education
No Degree - Biology
Maysville Community And Technical College
Maysville, KY06-2018
High School Diploma -
Mason County High School
Maysville, KY06-2015
Skills
- Packing and labeling
- Shipping and receiving
- Warehouse operations
- Purchase order management
- Shipment scheduling
- Data entry
- Documentation handling
- Invoicing and billing
- Teamwork and collaboration
- Customer service
Accomplishments
Forklift certified (In current job, not outside)
Timeline
Logistics Clerk
Green Tokai
10.2017 - Current
Sales Associate
Dollar Tree
02.2016 - 10.2017
Buisness Office Secretary
MCTC
08.2015 - 12.2015
Babysitting
Self-employeed
06.2015 - 08.2015
No Degree - Biology
Maysville Community And Technical College
High School Diploma -
Mason County High School