Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Boncy West

Louisville

Summary

Detail-oriented security professional with experience in physical security and customer service. Expertise in incident reporting and evidence gathering, contributing to theft prevention and enhanced customer satisfaction. Committed to maintaining a safe environment through effective surveillance.

Overview

6
6
years of professional experience

Work History

Asset Protection Investigator

Walmart
530 S Graham Hopedale Rd
01.2025 - 05.2025
  • Conducted surveillance to identify and prevent theft and fraud incidents.
  • Assisted in investigations by gathering evidence and documenting findings.
  • Engaged with law enforcement as needed during investigations of criminal activity.
  • Patrolled store and staffed designated posts for visible security presence to customers and associates.
  • Monitored store activities using security systems and tools for risk assessment.

Customer Service Cashier

Harris Teeter
2727 S Church St, Burlington, NC 27215
04.2020 - 09.2020
  • Processed customer transactions efficiently using POS systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained cleanliness and organization of checkout area for optimal efficiency.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints promptly, fostering positive relationships.

Cashier

Mcdonalds
535 Huffman Mill Rd
06.2020 - 08.2020
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of workstations to enhance customer experience.
  • Assisted in inventory management by restocking supplies as needed during shifts.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Cashier

Zaxbys
3117 Garden Rd, Burlington, NC 27215
05.2019 - 08.2019
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Educated customers on menu items, promoting upselling opportunities effectively.
  • Handled cash and electronic payments securely, ensuring compliance with company policies.
  • Adapted quickly to changing demands, demonstrating flexibility in a fast-paced environment.

Education

High School Diploma -

Brittain Academy
155 North Point Ave #20, High Point, NC 27262

Skills

  • Video monitoring
  • Physical security
  • Incident reporting
  • Access control
  • CCTV systems
  • Surveillance
  • Customer satisfaction
  • Customer service

Timeline

Asset Protection Investigator

Walmart
01.2025 - 05.2025

Cashier

Mcdonalds
06.2020 - 08.2020

Customer Service Cashier

Harris Teeter
04.2020 - 09.2020

Cashier

Zaxbys
05.2019 - 08.2019

High School Diploma -

Brittain Academy
Heather Boncy West