Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Fischer

Rineyville,KY

Summary

Dynamic Operations Manager with a proven track record at AmerisourceBergen (Now Cencora), excelling in team leadership and performance monitoring. Enhanced employee retention through effective motivation strategies and implemented policies that improved operational efficiency. Skilled in problem-solving and adept with MS Office, I foster a collaborative environment that drives success and accountability.

Currently residing in KY but relocating to FL.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Manager

AmerisourceBergen
03.2021 - 10.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Analyzed and reported on key performance metrics to senior management.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Program Coordinator

AmerisourceBergen
03.2020 - 03.2021
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Led transition to virtual program delivery model during unforeseen circumstances, ensuring continuity of services.
  • Held training sessions with newly hired team members as well as re-training sessions for team members that needed refreshers.

Data Entry Coordinator

AmerisourceBergen
12.2016 - 03.2020
  • Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
  • Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
  • Enhanced data accuracy by meticulously reviewing and verifying entered information.
  • Managed sensitive information with utmost discretion, maintaining confidentiality at all times.
  • Served as a reliable resource within the team, always willing to assist colleagues and ensuring seamless work transitions during periods of absence or high workload.
  • Provided training to new team members on company-specific data entry systems and protocols.
  • Actively participated in team meetings providing valuable insights that led to process improvements.

Education

Associate of Science - Medical Billing And Coding

Univerisity of Phoenix
05-2012

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Operations monitoring
  • Decision-making
  • Employee relations and conflict resolution
  • Staff management
  • Management
  • Policies and procedures implementation
  • Performance monitoring
  • Employee motivation
  • MS office

Certification

  • CPhT - Certified Pharmacy Technician
  • Registered Pharmacy Technician in KY and FL

Timeline

Operations Manager

AmerisourceBergen
03.2021 - 10.2025

Program Coordinator

AmerisourceBergen
03.2020 - 03.2021

Data Entry Coordinator

AmerisourceBergen
12.2016 - 03.2020

Associate of Science - Medical Billing And Coding

Univerisity of Phoenix

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Heather Fischer