Heather Fraser
Louisville
Summary
Personal and professional Chef with over 25 years of experience cooking in commercial and residential kitchens. Delivers deep passion for food, large repertoire of ethnic and classic dishes and self-motivation to learn new recipes. Creates menus built around client preferences to cultivate satisfaction and drive referrals.Extensive management skills, planning and develop new Restaurant Establishment and experience in leading multi-million dollar restaurants as well as banquet and catering operations at award-winning restaurants around country. Driven to raise standards for fine dining and all aspects of guest relations.
Overview
6
6
years of professional experience
Work History
Director of Sales and Marketing
Radisson Hotel Clarksville
05.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
- Evaluated market data to develop and create business strategies and marketing plans.
- Suggested innovative ideas to increase sales and improve customer experience.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Directed sales and marketing management staff in successful use and development of business plans and strategies.
- Built relationships with customers and community to establish long-term business growth.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
Director of Banquet Operations
Brown Hotel
07.2022 - 04.2023
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols for banquets and events.
- Manage all banquets events for over 300 guest in weddings and corporate events
- Oversaw food preparation and monitored safety protocols.
- Hire and manage all banquet staff
- Manage all banquet event orders and made necessary changes
Executive Chef/Executive Kitchen Manager
Galt House
01.2022 - 07.2022
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.`
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Nxt Lvl Banquet Hall and Lounge
Self Employed Writer
07.2017 - 07.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered guest questions about event plans and food service choices.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Adjusted service based on customer requests and kitchen readiness.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained flexible work schedule to meet event needs.
- Delivered catered food and supplies to facility for on-time set-up.
Education
MBA - Management
University of Phoenix
Tempe, AZ01.2011
Bachelor's - Culinary Arts
Culinary School of Arizona
Phoenix, AZ1999
Skills
- Perform Executive Duties
- Establish and Achieve Goals
- Planning,decision Making,problem solving,delegation
- Technical Skills
- Conceptual Skills
- Motivating
- Kitchen Management
- Kitchen equipment operation and maintenance
- Workflow Optimization
- Employee training and development
- Budgeting
- Operations management
- Hospitality service expertise
Timeline
Director of Sales and Marketing
Radisson Hotel Clarksville
05.2023 - Current
Director of Banquet Operations
Brown Hotel
07.2022 - 04.2023
Executive Chef/Executive Kitchen Manager
Galt House
01.2022 - 07.2022
Nxt Lvl Banquet Hall and Lounge
Self Employed Writer
07.2017 - 07.2019
MBA - Management
University of Phoenix
Bachelor's - Culinary Arts
Culinary School of Arizona
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