Heather Jones
Burlington
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
39
39
years of professional experience
1999
1999
years of post-secondary education
Work History
Amazon Associate
Amazon CVG 2
Hebron
11.2022 - Current
- Process returns and follow all safety protocols.
- Preparing items to be sold to customers.
Legal Assistant
Can’t Disclose
Florence
04.1997 - 10.2022
- Managed legal documents and evidence for case preparation and filing.
- Assisted attorneys with research on legal precedents and case laws.
- Drafted correspondence and legal documents under attorney supervision.
- Coordinated appointments, meetings, and court dates for legal staff.
- Communicated with clients to gather information and provide updates.
- Facilitated the flow of information between attorneys and clients effectively.
- Implemented efficient office procedures to enhance workflow in the legal team.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Maintained client confidentiality in all matters.
- Answered phones promptly while providing courteous customer service.
- Processed incoming mail on a daily basis.
- Filed clients' legal documents in relevant courts for processing.
- Greeted clients upon arrival at office and provided assistance as needed.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Performed basic bookkeeping duties including tracking payments received from clients.
Customer Service Representative
Huntington National Bank
Florence
10.1991 - 04.1997
- Assisted customers with account inquiries and transactions at Huntington National Bank.
- Handled customer complaints and resolved issues promptly and professionally.
- Processed loan applications and guided customers through the approval procedure.
- Educated clients about banking products and services to enhance their experience.
- Provided training and support to new customer service representatives in the branch.
- Answered customer inquiries and provided accurate information regarding products and services.
Head Cashier Supervisor
Kmart
Edgewood
03.1987 - 09.1991
Education
Scott High School
Taylor Mill, KYSkills
- Typing
- Customer Service
- Excellent Organization
- Teamwork
- Multitasking
Affiliations
- Volunteering opportunities at work such as making dog toys for local dog rescues. Also, preparing uplifting notes for veterans that gave so much for this country.
Timeline
Amazon Associate
Amazon CVG 2
11.2022 - Current
Legal Assistant
Can’t Disclose
04.1997 - 10.2022
Customer Service Representative
Huntington National Bank
10.1991 - 04.1997
Head Cashier Supervisor
Kmart
03.1987 - 09.1991
Scott High School