Heather Lickteig
Glasgow
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Quality Analyst
T. Marzetti Company
Glasgow
01.2024 - Current
- Conducted thorough quality inspections to ensure product compliance with standards.
- Collaborated with production teams to identify and resolve quality issues.
- Implemented quality control processes to enhance product consistency and safety.
- Maintained accurate records of quality assurance activities and reports.
- Maintained records of inspection results, test data, and other relevant information.
- Implemented corrective actions when necessary to improve overall product quality.
- Collect samples of products, test, and ensure quality before releasing product.
Quality Control Inspector
RICH PRODUCTS CORPORATION
Arlington
06.2021 - 11.2023
- Conducted inspections on raw materials and finished products for quality compliance.
- Monitored production processes to ensure adherence to company standards.
- Implemented corrective actions for non-conforming products during quality checks.
- Collaborated with production teams to resolve quality-related issues efficiently.
- Trained new staff on quality control procedures and safety protocols.
- Utilized inspection tools and equipment to assess product specifications accurately.
- Participated in continuous improvement initiatives to enhance product quality standards.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Tested finished goods prior to shipment according to established protocols.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Tested products for bacteria such as Ecoli, yeast and mold, Listeria, etc.
Cashier attendant
Murphys USA
Glasgow
07.2016 - 10.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through regular counts and reconciliations.
- Assisted customers by answering questions and resolving concerns promptly.
- Coordinated inventory management and stock replenishment processes effectively.
- Trained and mentored new team members on customer service best practices.
- Assisted in daily store operations and ensured compliance with company policies.
- Collaborated with management to implement promotional strategies and merchandising displays.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained inventory by checking merchandise to determine levels.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Education
Associate of Applied Science - Radiology
Southcentral Kentucky Technical And Community College
Bowling Green, KY 08.2017 - 05.2019
Skills
- Quality assurance
- Statistical analysis
- Inspection techniques
- Compliance assessment
- Visual merchandising
- Inventory management
- Compliance tracking
- Effective communication
- Attention to detail
- Vendor management
- Customer experience
Timeline
Quality Analyst
T. Marzetti Company
01.2024 - Current
Quality Control Inspector
RICH PRODUCTS CORPORATION
06.2021 - 11.2023
Associate of Applied Science - Radiology
Southcentral Kentucky Technical And Community College
08.2017 - 05.2019
Cashier attendant
Murphys USA
07.2016 - 10.2020