Heather McIlvoy
MedQuest College-Lexington, Kentucky
Springfield
1
Certification
15
Years of experience
Results-driven healthcare educator with over 10 years of experience in higher education, specializing in curriculum development, instructional design, accreditation compliance, program management, and distance education. Committed to fostering student success through innovative teaching strategies and career-focused healthcare education, leveraging a profound understanding of curriculum development to create intentional course designs. Recognized for cultivating collaborative environments and driving results through effective teamwork, demonstrating reliability and adaptability in diverse educational settings. Strong organizational and communication skills ensure responsiveness to the dynamic needs of learners while maintaining a steadfast focus on excellence and student achievement.
Work History
Distance Education Coordinator
2 Years- Developed and implemented educational programs to enhance student engagement and retention.
- Coordinated training sessions for faculty, ensuring alignment with curriculum standards and institutional goals.
- Assisted in the creation of instructional materials, promoting effective teaching strategies across departments.
- Evaluated student feedback to refine program offerings and improve overall educational experience.
- Collaborated with academic staff to streamline enrollment processes, enhancing operational efficiency.
- Led workshops on best practices in education technology integration for faculty development initiatives.
- Mentored new coordinators, providing guidance on program management and compliance requirements.
- Analyzed data trends to inform strategic decisions regarding curriculum adjustments and resource allocation.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
- Enhanced curriculum quality by collaborating with teachers and administrators to review, revise, and implement new instructional materials.
- Provided ongoing support for educators through regular check-ins, feedback sessions, and professional development opportunities tailored to their unique needs.
- Improved student engagement by developing and implementing innovative educational programs and activities.
- Championed the use of technology in educational settings by researching, evaluating, and implementing new tools to enhance learning experiences for students.
Dental Assisting Program Director
4 Years 4 Months- Manages faculty and oversees all educational activities, student progress from enrollment through graduation.
- Ensures ABHES accreditation compliance; leads catalog review, self-study, budgeting, and curriculum development.
- Evaluates all distance education courses across programs; provides guidance to distance education faculty.
- Developed and implemented program strategies to enhance operational efficiency.
- Managed program budgets, ensuring alignment with organizational objectives.
- Analyzed program performance metrics to drive continuous improvement initiatives.
- Coordinated training sessions for team members on best practices and tools.
- Oversaw compliance with regulatory standards across all program activities.
- Evaluated new technologies to improve program delivery and effectiveness.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Established program policies and procedures to comply with regulatory requirements.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
- Consistently exceeded key performance indicators by adapting quickly to changes in program needs.
- Coordinated with regulatory bodies to ensure program compliance with all local, state, and federal regulations.
Dental Assisting Clinical Instructor
5 Years 9 Months- Created engaging lesson plans and learning environments for dental assisting students; adapted instruction to diverse learning styles.
- Designed and developed Distance Education curriculum and instructional materials.
- Managed grading, attendance, supply ordering, and curriculum evaluation while maintaining a safe learning environment.
- Evaluated student performance through practical assessments and provided constructive feedback.
- Coordinated curriculum delivery, ensuring alignment with industry trends and best practices.
- Mentored aspiring healthcare professionals, fostering their clinical skills and professional growth.
- Collaborated with faculty to enhance teaching methodologies and improve student engagement.
- Streamlined assessment processes, increasing efficiency in grading and feedback delivery.
- Fostered a culture of safety within the learning environment by emphasizing proper use of equipment, infection control measures, and patient privacy guidelines.
- Evaluated student progress through written exams, skill demonstrations, and clinical rotations, ensuring they met program requirements.
- Developed comprehensive lesson plans to cover essential clinical skills, techniques, and procedures.
- Increased student confidence by offering one-on-one tutoring sessions for those struggling with specific concepts or skills.
- Participated in faculty meetings, committees, and continuing education events to stay current on healthcare education trends and best practices.
- Maintained a supportive learning environment, addressing individual student needs and concerns throughout the course.
- Collaborated with fellow instructors to ensure consistency in teaching methods and curriculum content.
- Provided educational lectures and facilitated discussions on weekly basis.
- Instructed and coached students to help overcome academic issues and personal challenges.
- Incorporated instructional aids and motivational strategies to eradicate learning gaps.
- Served as a mentor for new Clinical Instructors, sharing expertise on effective teaching strategies and classroom management techniques.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
Expanded Duty Dental Assistant (EDDA)
5 Years- Assisted with diagnostic, preventative, orthodontic, endodontic, and surgical procedures for pediatric patients.
- Performed prophylaxis, radiographs, impressions, and fabricated space maintenance appliances.
- Managed patient communication, scheduling, insurance inquiries, and infection control compliance.
- Assisted dentists with preparation and management of dental instruments and materials.
- Educated children on proper oral hygiene techniques and preventive care practices.
- Maintained accurate patient records using dental software systems for efficient data management.
- Sterilized dental equipment following safety protocols to ensure a clean environment.
- Supported patients during procedures, alleviating anxiety through effective communication and reassurance.
- Collaborated with team members to improve workflow efficiency in daily operations.
- Trained new staff on office procedures and patient care standards to enhance team performance.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Expanded Duty Dental Assistant (EDDA)
7 Months- Assisted dentist with diagnostic, preventative, orthodontic, endodontic, and surgical procedures.
- Took and developed radiographs; placed and trimmed restorations.
- Collected patient histories and ensured proper consent documentation.
Education
Master of Education - Education Technology And Instructional Design
Bachelor of Science - Healthcare Administration
- Awarded the Capstone Excellence Award
Diploma - Dental Assisting
- Graduated with honors
Skills
Program Management
Instructional Design
Compliance and Regulation
Learning Management Systems
Curriculum Development
Distance Education
Data Analysis
Expanded Duty Dental Assisting
Training facilitation
Educational leadership
Curriculum planning
Classroom administration
Enrollment management
Course design
Affiliations
- ABHES - Annual Review Committee (ARC) Member, DA Program Specialist, Distance Ed Evaluator, DA Advisory Committee (2022-Present)
- AMT - SME/Content Writer, RDA Education, Expert Resource Panel for RDA (2023-Present)
- MedQuest College - Compliance Committee (2024-Present)
- ADAA & ADEA - Professional Member (2022-Present)
- Cengage Learning - Textbook Reviewer (2023)
Certification
- Certified Higher Education Professional-Online Teaching, Career Education Colleges and Universities (CECU) January 2025-Present
- Registered Dental Assistant, American Medical Technologists (AMT) 2019- Present AMT ID: 2879244
- BLS Instructor, American Heart Association 2018-2024
- Coronal Polishing Certification, University of Kentucky School of Dentistry 2012
- Expanded Duty Dental Assistant, University of Louisville School of Dentistry 2011
- Radiation Safety & Technique, ATA College 2010
References
References available upon request.
Timeline
Distance Education Coordinator
MedQuest College
07.2024 - CurrentRead More
Dental Assisting Program Director
MedQuest College-Lexington, Kentucky
03.2022 - CurrentRead More
Dental Assisting Clinical Instructor
MedQuest College-Louisville, Kentucky
06.2016 - 03.2022Read More
Expanded Duty Dental Assistant (EDDA)
Kids Dentistry - Louisville, Kentucky
01.2012 - 01.2017Read More
Expanded Duty Dental Assistant (EDDA)
Small Smiles Dental Center - Louisville, Kentucky
06.2011 - 01.2012Read More
Western Governors University
Master of Education from Education Technology And Instructional Design
Read More
Western Governors University
Bachelor of Science from Healthcare Administration
Read More
ATA College
Diploma from Dental Assisting
Read More