Heather Pierce
Clearfield
Summary
Dynamic professional with extensive experience in retail and restaurant management. Expertise in team leadership, effective communication, and customer feedback analysis, resulting in improved service quality and operational efficiency. Proven store manager with a strong focus on budget management and staff training, enhancing customer relationships and optimizing inventory management.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar General Market
Owingsville
08.2021 - 12.2025
- Oversaw daily store operations, ensuring compliance with company policies to maintain operational integrity.
- Trained and supervised staff on customer service and sales techniques, enhancing overall customer experience.
- Scheduled employee shifts while optimizing labor cost management.
- Managed inventory tracking and physical counts to reduce losses.
- Conducted regular stock audits to maintain accurate inventory records.
- Managed inventory tracking and physical counts, minimizing losses and maintaining stock accuracy.
- Balanced sales, reconciled cash, and executed bank deposits for opening and closing duties.
- Prepared monthly reports detailing sales figures, expenses, and profits.
General Manager
Papa John's Pizza
Rocky Mount
11.2015 - 09.2022
- Oversaw all aspects of business operations, including budgeting and inventory control.
- Managed staff schedules to optimize labor coverage and efficiency.
- Developed training programs for new employees to uphold company standards.
- Implemented comprehensive training programs for new employees on company standards.
- Analyzed customer feedback to elevate service quality and menu offerings.
- Created a collaborative work environment with team-building activities.
- Tracked monthly sales to inform business development strategies.
- Analyzed monthly sales data to guide business development strategies.
Education
GED -
Morehead State University
Morehead, KY12-2003
Skills
- Inventory management
- Staff training and development
- Cash reconciliation and sales reporting
- Client relationship management
- Sales forecasting
- Operational efficiency
- Staff performance optimization
- Problem solving
- Customer feedback analysis
Accomplishments
- Top Sales Plan YTD +111%, Aug 2025, Dollar General
- Top Sales Comp YTD +22.9%, Aug 2025, Dollar General
- Inventory Excellence +1.13%, Fiscal Year 2025, Dollar General
- Customer Service Excellence, Mar 2019, Papa John's Pizza
- Top Sales Comp +108%, Fiscal Year 2020, Papa John's Pizza
- Health Inspection Excellence, 99 or higher, Fiscal Years 2019-2021, Papa John's Pizza
Timeline
Store Manager
Dollar General Market
08.2021 - 12.2025
General Manager
Papa John's Pizza
11.2015 - 09.2022
GED -
Morehead State University