Heather Rapp
Erlanger
Summary
Conscientious Healthcare professional offering over 17 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
The Pain Specialists of Cincinnati
01.2024 - Current
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Mental Health Technician
SUN Behavioral Health
09.2022 - 01.2024
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Phlebotomist
UC Health
02.2019 - 09.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Medical Assistant
Bluegrass Urgent Care
01.2017 - 01.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
TriHealth
02.2012 - 01.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Server
Frisch's
02.2011 - 01.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Medical Assistant
Kidney And Hypertension
01.2010 - 01.2011
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Technician
Campbell County Jail
02.2008 - 12.2009
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Administered medications and performed basic and advanced patient assessments.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Collected and processed laboratory specimens to obtain samples for analysis.
Medical Assistant
Dr Gary Shearer
01.2007 - 01.2008
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate of Science - Medical Assisting
National College of Business And Technology
Florence, KY11.2007
Skills
Customer Service
Time Management
Listening Skills
Cash Handling
Scheduling
Appointment Scheduling
Scheduling appointments
Venipuncture
Order of draw
Patient Care
Specimen handling
Sample and specimen collection
Butterfly needle technique
Timeline
Front Desk Receptionist
The Pain Specialists of Cincinnati
01.2024 - Current
Mental Health Technician
SUN Behavioral Health
09.2022 - 01.2024
Phlebotomist
UC Health
02.2019 - 09.2022
Medical Assistant
Bluegrass Urgent Care
01.2017 - 01.2019
Medical Assistant
TriHealth
02.2012 - 01.2016
Server
Frisch's
02.2011 - 01.2012
Medical Assistant
Kidney And Hypertension
01.2010 - 01.2011
Medical Technician
Campbell County Jail
02.2008 - 12.2009
Medical Assistant
Dr Gary Shearer
01.2007 - 01.2008
Associate of Science - Medical Assisting
National College of Business And Technology
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